What are the responsibilities and job description for the Client support specialist position at State of Vermont?
Overview
The Mobile Unit Client Support Specialist position is based in Rutland, and is responsible for customer service and examiner work for the Department of Motor Vehicles serving customers at various DMV locations around the state.
Duties include conducting road and CDL written examinations. Additionally, the incumbent will process registrations, license renewals, new licenses, duplicates, non-driver identifications, and proper calculation and collection of fees.
This is not a remote position and work will take place within DMV offices.
Who May Apply
This position, Mobile Unit Client Support Specialist (Job Requisition #50679) , is open to all State employees and external applicants.
If you would like more information about this position, please contact Kaleigh Newton at kaleigh.newton@vermont.gov
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position.
The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position.
Applicants will have the right to withdraw their applications before finger-printing and / or a background investigation is conducted.
Environmental Factors
Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries.
Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads.
Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail.
Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day.
The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours.
Private means of transportation may be required. Overtime work may be required.
Minimum Qualifications
High school graduation or equivalent AND four (4) years or more of office administrative experience, that included two (2) years or more of public contact experience.
Completion of a one-year vocational / technical training program in business and office or customer service occupations or related area AND one (1) year or more of office administrative experience that included significant public contact.
Preferred Qualifications
Candidates with prior motor vehicle department experience.
Special Requirements
A current, valid driver's license is required.
An applicant's vision must be correctable to 20 / 40 (Snellen test) in both eyes, with normal color perception and field of vision
SPECIAL NOTE : The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 5 transactions per hour with a 1% or less error rate.
The incumbent will be proficient in 5 or more of the job duties.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including :
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement : A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills.
The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.
The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
Last updated : 2024-10-28
