Desktop Support Technician

The Opportunity
In this position you will perform professional enterprise-level technical tasks in support of all endpoint devices. You will also provide expert technical support for all endpoint hardware and software; provide and manage LAN connectivity; access controls; and asset management; and maintain endpoint patching, compliance, and recovery. You will collaborate with the Office of the Governor and OFM, providing employees with the highest possible level of technology support which enables the agency to better serve other state agencies as well as the residents of Washington.

About OFM 
OFM is a great place to work!  Our mission is to support and improve government on behalf of all Washingtonians. As an employee of OFM, you will be part of a team of dedicated professionals who work every day to fulfill this mission by providing vital information, fiscal services, policy support and technology services that the governor, Legislature and state agencies need to serve the people of Washington.

We are a dynamic and high-performing agency that is responsible for a wide range of activities that are critical to the efficient operation of the state government enterprise. We are committed to supporting the growth and development of our employees and support the following values:

• Fostering an environment of diversity, equity and inclusion. We strive to hire, cultivate and retain a competitive workforce that reflects the communities we serve.
• Encouraging a healthy life/work balance by offering flexible/alternative work schedules, wellness activities, mobile arrangements and teleworking opportunities.
• Making strides in modernizing our work environment by thinking outside the cubicle and providing workspaces that promote creative collaboration, drive efficiency, and best suit the important work we do.
• Offering an Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending upon job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when returning to work.

 What will you be doing? 

• Creating, managing, and modifying user groups and computer accounts within the Active Directory and Exchange.
• Controlling  access and structure for network file shares and unstructured data.
• Creating advanced PowerShell scripts to automate and streamline processes.
• Collaborating with security personnel to ensure all standards, policies, and processes adhere to industry standards, best practices and compliance with OCIO statewide standards. 
• Triaging customer technology issues or concerns, with escalation as needed.
• Identifying and resolving technical and data issues that will or may affect the customer.
• Independently working with users resolving Tier 2 and Tier 3 medium to high-risk issues.
• Providing advanced technical expertise and advice in troubleshooting and solving connectivity issues, imaging of endpoint devices (mobile devices, workstation computers, laptops, tablets, etc.), browsers, hardware, and supported software/applications.
• Identifying and implementing standard/non-standard hardware solutions that meet core functional business requirements.
• Assisting in the coordination of testing, upgrading, and deploying software to endpoint devices.
• Deploying and configuring endpoint devices, including upgrades and replacement of deployed devices as needed.

 Required 

• Six years of demonstrated experience in configuring and maintaining workstation hardware and software. (An associate degree in Computer Science, Information Technology, or related field may substitute for up to two years of experience.)
• Two years of demonstrated experience managing a heavy technical workload while maintaining a rapid pace without sacrificing accuracy.
• Two years of professional experience using multiple research methods, including the web, to identify technical solutions outside of your expertise level and following advanced technical instructions in troubleshooting complex system problems.

 Desired Qualifications

• Experience creating scripts via PowerShell, VBS, etc. for use in administration automation and monitoring.
• Experience with Microsoft Enterprise Configuration Manager (MECM, formerly SCCM) for deployment of images and software packages.
• Experience maintaining connectivity and troubleshooting issues within a local area network (LAN).

Application Process

The top candidates will be contacted directly to interview for this position. Because the selection will be based on information you provide, it is in your best interest to identify the knowledge, skills and abilities that address the required and desirable qualifications described above.

Interested? We would love to hear from you! Click "Apply" to submit your application and include the following:

1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers (either in the online application or as an attachment).

*You must be eligible to work in the United States without sponsorship from this agency.

The Office of Financial Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, and veterans are encouraged to apply. Persons needing accommodation in the application process, or who wish to receive this job announcement in an alternative format, may call 360-725-0158 or the Telecommunications Device for the Deaf: 711 Relay. For TTY service, please call the Washington Relay Service at 711 or 1-800-833-6388.

For questions about this recruitment or to request a reasonable accommodation in the application process, please email olivia.may@ofm.wa.gov or call us at 564-999-1868.

Salary : $63,912 - $83,892