L&I Revenue Agent 1

  
Are you looking to build your skills and experience as a collections professional looking to assist those in need while ensuring compliance and contributing to the economic well-being and safety of Washington? If so, our Revenue Agent 1 position might be what you’re looking for! 
 
Job Highlights
 
Labor & Industries’ (L&I) mission is to “Keep Washington Safe and Working”.  The Revenue Agent 1 functions at the entry level and contributes to the economic well-being of L&I by educating employers and collecting debts owed to the department.
 
The position supports the agency’s strategic Goal #3 “Make it easy to do business with L&I” and Goal #4 “Help honest workers, businesses and providers by cracking down on the dishonest ones.”
Some of what you will do:
 

• Communicate With Customers.
  • Communicate with customers by phone, email, written correspondence and in person.  
  • Educate customers and their representative on laws, rules, policies, procedures, quarterly reporting requirements, online filing and payment options. 
  • Provide information and answer questions regarding potential collection actions and processes.  
  • Refer customers to the appropriate staff, department, division or agency, depending on the needs of the customer.
  • Communicate and collaborate with internal programs and outside agencies.
    
    
•  Perform Caseload Management and Administrative Actions.
  • Manage a caseload of collection assignments in both ARC and LINIIS.  
  • Document all actions, all contacts and attempted contacts in the appropriate collections system(s). 
  • Update appropriate databases with the most current and accurate customer and account information, including quarterly reports, dates of service, customer contact information, banking information and social security and FEIN numbers.  
  • Locate individuals and assets using professional skip tracing methods including internal and external database searches, internet research, fact-finding interviews and field visits.  
  • Analyze employer and account information for potential issues, fraudulent activity or criminal behavior, and make referrals through the Referral Tracking System as appropriate.  
  • Process reconsideration and appeal requests.  
  • Provide expert testimony in legal/administrative hearings and in court relating to collection assignments, legal notices, proper service and actions taken.  
  • Process records in accordance with agency policies and data sharing agreements.  Process inbound, outbound and returned mail. 
  • Properly dispose of records deemed confidential and private in accordance with agency policies, WACs and RCWs and data sharing policies. 
  • Ensure data accuracy and confidentiality in all systems and with all documents.
    
    
•  Initiate Collection Actions.
  • Initiate timely collection action and issue legal documents such as notices of assessment, warrants, judgements, garnishments, bond seizures, contractor registration suspensions. 
  • Research customer information utilizing a wide variety of computer systems and databases.  
  • Evaluate debtor’s financial records and information to determine ability to repay debt owed to the agency.  
  • Negotiate payment agreements and monitor compliance.
  • Assist on field visits to business and residential locations to confirm business status, search for assets, serve legal orders, and gain compliance. 
  • Refer accounts needing advanced collection action to the supervisor for further assignment.
• And much more!

REQUIRED:
 
Driving is required as part of this job. The incumbent will use a state issued vehicle, motor pool vehicle, or personal vehicle to perform the duties and responsibilities of this position, and must have a valid driver’s license.
 
DESIRED:

A Bachelor’s degree involving major study in business administration, accounting, police science, public administration, economics, law, criminal justice, sociology, psychology, or closely related field.
 
OR
 
Two years as a Tax Service Representative or Excise Tax Assistant.
 
Experience in the collection of civil debts, law enforcement, personal or corporate finance, adjustment of claims, or investigations involving personal background, business practices or fraud, will be substituted, year-for-year, for education.
Things You Need To Know  
 
To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.
 
State employee who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
 
Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022.  Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified by Human Resources prior to your first day of employment. Please contact April Sharp (she/her/hers) at elib235@lni.wa.gov or Angela Laramie (she/her/hers) at lari235@lni.wa.gov if you need information on medical or religious accommodation.
 
For this position, telework is dependent upon business needs and supervisor approval). The assigned duty station for this position is Tacoma, Washington.
 
For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.
 
Application process
 
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.
 
Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

Please do not attach or place any information about your vaccination status, including listing the governor’s mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.
  
Other information
 

• A job offer is contingent upon completion of a background check that includes a criminal record review.
• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?
 
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
 
In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.
 
Veterans Preference

 
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
 
Diversity, Equity, and Inclusion Employer
 
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
 
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
 
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more information

If you have any questions regarding this announcement, program, or the agency please contact April Sharp (she/her/hers) at elib235@lni.wa.gov or Angela Laramie (she/her/hers) at lari235@lni.wa.gov

Salary : $43,800 - $58,704