QA/CQI Program Manager (SHPC4) - Tacoma

JOB
Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy—thriving physically, emotionally and academically, nurtured by family and community."Job Title: QA/CQI Program Manager (SHPC4)Location: Tacoma, WA - Region 5. This is a full-time, hybrid position. Closes: 03/27/24Salary: $6,046 - $8,133.00 MonthlyThe Department of Children, Youth, and Families (DCYF) is looking for a Quality Assurance (QA) and Continuous Quality Improvement (CQI) Program Manager to join our team in Region 5. If you are knowledgeable in safety and risk assessment, permanency planning, child-focused practice, and strategies for family engagement along with expertise in relationship building, apply today! Click here to learn more about DCYF. The Opportunity: This Social and Health Program Consultant 4 (SHPC4) position monitors implementation and practice related to program policies and procedures in Region 5, Field Operations. This includes consultation and analyzing data, providing reports a,nd written feedback to caseworkers and leadership. This position requires extensive knowledge of federal and state child welfare laws and regulations, department and statewide policies, agency values and mission reform plan mandates, and procedures to maintain program consistency, best practice initiatives, and strength-based family practices.Some of what you'll do: Monitor, teach, and mentor new and experienced Social Service Specialists to improve quality service delivery and safety outcomes for children and families. Provide FAMLINK training and ongoing support to Social Services Specialists.Lead and participate in the Quality Case Review.Provide data reports to field operation staff and ensure regional data is accurate and addresses inaccuracies.Conduct observations of Social Service Specialists to ensure consistency of standard of practice expectations, and state and federal requirements.Review region, local office, and unit Child Protective Services (CPS) and Child Administration program goals are met. Identify needs and meet set targets for improvement in practice and child safety. Review cases, analyze compliance, and implement formal and informal training and action plans to address deficiencies. Represent DCYF in work groups, meetings, and committees designed to shape agency policy and practice regionally and statewide. Required Qualifications: One year of experience as a Social and Health Program Consultant 3 or equivalent.ORTwo years of experience as a Social and Health Program Consultant 2 or equivalent.ORA Bachelor's degree in social work, a health or social science, public administration, or a related field and five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.ORA Master's degree or higher in social work, a health or social science, public administration, or a related field and four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs. In addition to those required qualifications, our ideal applicant will also have some or all of the following: Previous work experience in case management and child welfare programs. Work experience researching, comprehending, interpreting, and applying current applicable laws, rules, and policies of child protective and child welfare services within Washington State. Prior child welfare work experience coaching, mentoring, teaching, and training staff. Experience using state database; Famlink. How do I apply? Complete your applicant profile and attach the following documents: ResumeCover letterSupplemental Information: The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway. The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.This recruitment may be used to fill multiple vacancies. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position requires a valid unrestricted (other than corrective lenses) driver's license. This position is included in the supervisory bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/ If you need an accommodation throughout the application/interview process, contact DCYF Recruiter. If you're experiencing technical difficulties creating, accessing, or completing your application, call NEOGOV toll-free at (855)524-5627 or email support@neogov.com. Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.2024-03138