Complaint Intake Specialist

The Department of Safety and Professional Services (DSPS) mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute. DSPS and related professional boards protect the citizens of Wisconsin by ensuring the safe and competent practice of licensed professionals; performing inspections of commercial buildings, amusement rides, boilers, elevators, pressurized gas systems, and electrical systems; and performing plan reviews of commercial building, plumbing, fire suppression, elevators, boilers, and private onsite wastewater treatments systems.

What We Are Looking For: An individual who has the ability to work independently to perform the initial analysis and processing of informal complaints

Where We Are Located: This position is headquartered out of the Hill Farms State Office Building located at 4822 Madison Yards Way. This building is located close to many shops and restaurants at Hilldale Mall.

What We Offer: DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $36/month for single plans and $89/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

This position Consumer Complaint Program Associate is responsible for the initial analysis and processing of informal complaints received by the Division of Legal Services and Compliance against health, business, and trade professionals. This position performs administrative tasks with substantial independence in decision making and task scheduling and communicates with internal and external customers and stakeholders each day. Under demanding time constraints, this position is also required to produce accurate documents and maintain precise records for the complaint tracking system.

This position is in schedule-range (02-11) with an hourly rate of $17.05, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For positions that do allow remote work flexibility, although residency in the State of WI is not required for permanent positions, it is not anticipated that working outside of WI or bordering cities will be allowed as positions may at times need to report to office locations in WI on short notice.

All state employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.

Minimally qualified applicants will have experince with the following:

• Experience using databases to perform tasks such as entering and retrieving data.
• Experience or training utilizing computer programs such as Microsoft Excel, Outlook, Word, or comparable.
• Experience assisting internal and external customers or stakeholders with inquiries/questions utilizing the phone, email, letters or comparable.

In addition to having all of the above, well qualified applicants will have one or more of the following:

• Experience or training utilizing and maintaining online databases or uploading shared document to shared sites, such as SharePoint or a comparable program.
• Experience analyzing, reviewing or processing consumer complaints.
• Experience utilizing Adobe Acrobat Pro (to perform tasks such as combining documents, bookmarking, text recognition, password-protection, etc.) or a comparable program.

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions can be directed to Lisa Piekarski at Lisa.Piekarski@dot.wi.gov.

The deadline to apply is 11:59pm on Sunday, March 27, 2022.