What are the responsibilities and job description for the Client Support Associate position at Stax?
CardX is a payment technology company that’s changing the way businesses accept credit cards. We’re focused on introducing more options for consumers, delivering automatic compliance through software solutions, and making payments more fair for everyone.
We’re confident that, at CardX, you’ll have one of the best professional experiences offered anywhere. Members of our team work directly with stakeholders and are regularly in the driver’s seat on high-profile client opportunities and relationships. On our team, you’ll be supported by talented colleagues who share your winning mentality and are, like you, energized by excellent work.
CardX is part of the Stax family of companies. Stax is one of America's fastest-growing fintech companies, which empowers more than 22,000 small businesses, large businesses, and software platforms through the industry's only all-in-one payments API. Stax's platform provides businesses and SaaS platforms the ability to manage their payment ecosystem, analyze data, and simplify their customer experience through fully integrated solutions. With access to everything they need to transact seamlessly, the one-stop tool allows companies to move faster, think smarter, and make better business decisions through the power of payments.
What You’ll Do:
Job Summary
The Client Support Associate will support existing CardX business users by responding to inbound service requests by phone and email.
To succeed in delivering high-quality service, the Client Support Associate should excel at problem recognition, research, follow-up communication, and resolution. Key qualities for a successful candidate are attention to detail, strong work ethic, outstanding communication skills, and ability to thrive within a fast-paced, rapidly growing company.
- Respond to inbound client support requests by phone or email
- Schedule and conduct client trainings (via Zoom) to prepare new clients to use the CardX products
- Build client accounts with information received from our bank partners
- Update the CRM database with client status and outstanding issues
- Collaborate with other members of the CardX operations team to resolve client inquiries
- When appropriate, open a ticket with the CardX technical team to troubleshoot a client issue, and follow up through completion
- Must be available for at least 40 hours per week, Monday-Friday, and comfortable with the occasional rotating holiday shift throughout the year
Benefits
- Health Insurance (medical, dental, vision)
- Competitive Base Salary Uncapped Commission
- 4% 401K Match
- Conference & Continuing Education Coverage
- Team Building Events/Opportunities
- Downtown Parking
- Performance & Incentive Bonuses
- Unlimited PTO
- Free snacks!
Stax is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.