What are the responsibilities and job description for the Front Desk Agent position at Staybridge Suites?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
```Experience```
- Previous experience in customer service or hospitality preferred
- Knowledge of hotel management systems and procedures
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle multiple tasks simultaneously with attention to detail
- Familiarity with phone systems and ability to handle high call volumes
- Multilingual skills are a plus
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their satisfaction throughout their stay. You will play a vital role in creating a positive and welcoming atmosphere for our guests.
Join our team and enjoy the benefits of working in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. If you have a passion for providing excellent guest service and enjoy working in a fast-paced environment, we would love to hear from you.
Please note that this position may require working evening shifts, weekends, and holidays as needed.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- On call
Work setting:
- In-person
Work Location: In person
Salary : $14 - $16
