What are the responsibilities and job description for the Front Desk Clerk - PM & Weekends position at Staybridge Suites?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
•Be the warm welcome that kicks off a memorable guest experience
•Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
•Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
•Handle cash and credit transactions
•Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
•Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Work Location: In person
Salary : $12 - $0
