What are the responsibilities and job description for the Front Desk Agent position at Staybridge Suits?
We are looking for a Part-time Evening Front Desk agent for our 3pm - 11 PM shift
The ideal candidate represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
DAILY TASKS:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling
policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying
housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part
day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day
reservations and future reservations when necessary. Knows cancellation procedures.
9. Knows how to use front office equipment.
10. Processes guest check-outs.
11. Posts and files all charges to guest, master.
12. Follows procedures for issuing and closing safe deposit boxes.
13. Uses proper telephone etiquette.
14. Uses proper mail, package, and message handling procedures.
15. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and
meetings taking place in the hotel.
16. Coordinates guestroom maintenance work with the engineering and maintenance division.
17. Reports any unusual occurrences or request to the manager.
18. Knows all safety and emergency procedures.Is aware of accident prevention policies.
Job Type: Part-time
Pay: $15.00 - $15.25 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: One location