Assistant Branch Manager I

STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and we have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits:

• Paid time off
• Ten paid holidays
• Health plan – medical, prescription drug, dental, and vision
• Short-term disability insurance
• Life insurance and long-term disability insurance
• 401(k) retirement savings plan
• Training and development programs
• Semi-annual success sharing plan

The Assistant Branch Manager provides leadership through coaching team members to create an exceptional member experience and deepen relationships. This position’s primary responsibility is to lead team member in achieving goals through the implementation of branch tactical plans, development of team members and day-to-day operations of a given branch.

Team Development and Leadership

• Manage the performance, training requirements, and professional development of team members, including planning, needs assessments, design, development and evaluation of leadership skills.
• Provide effective leadership, mentoring and coaching to team members in order to assist them in reaching their career goals, increase their competency and promote team depth and unity.
• Preform team observations and provide coaching on sales and service opportunities.
• Communicate branch direction and enable team members to perform at the highest standards.
• Supervise the branch staff to include delegation of work assignments, coaching and feedback, rewards and recognition, and effective communication to include timely resolution of more complex branch issues, conflicts and/or concerns.
• Recommend and make changes in staffing levels, basic structure and/or organization of the branch to ensure effective completion of objectives.
• Requisition new positions as needed and coordinate and participate in the interviewing, hiring and training of team as necessary.

Success Tracker

• Assist in the development, management and monitoring of branch goals.
• Analyze results and keep team members informed on progress related to goals, variance and recommendations for goal achievement.
• Provide motivation, recognition and/or assistance to team members.

Member Relationships

• Ensure that service is delivered according to established standards.
• Ensure that team members provide members with solutions to financial needs by recommending appropriate STCU products and services.
• Proactively manage member feedback, follow-up when service exceeds or does not meet standards.
• Identify and manage opportunities to enhance member service experiences and provide recommendations for changes/enhancements for service delivery.
• Optimize staff scheduling to serve members at the highest level and improve productivity
• Provide back up support to teller and loan and member service team members as needed.
• Perform all Small Business account opening, maintenance, and Small Business lending duties.

Audits, Security and Loss Control

• Ensure regular certifications/reviews are conducted and inform Branch Manager of outcomes, issues or concerns and recommend procedural or other changes as needed.
• Ensure team members are adhering to established dual control guidelines.
• Keeps team informed of latest fraud trends and provides coaching to mitigate risk.
• Achieve a satisfactory audit score.

Knowledge, Skills and Abilities

• Associate’s degree preferred. High school diploma or equivalent required.
• Bilingual abilities, including ability to read, write and speak Spanish fluently is preferred. Preference will be given to those with bilingual abilities.
• Minimum three years progressive teller, new accounts or lending experience in a credit union or other financial institution.
• Minimum one year experience in a supervisory or leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring and developing others.
• Working knowledge in all aspects of financial institution products and services to include consumer lending, member service and teller operations.
• Must be service and goal oriented.
• Ability to carry out leadership responsibilities according to STCU’s policies.
• Ability to present ideas clearly using respectful language, tone and body language.
• Proficient knowledge of MS Office programs including Outlook, Word and Excel.
• Previous experience in keyboarding/PC and 10-key calculator.
• Notary Public License is required.
• National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008 is required.
• Medallion Signature Guarantee maybe required, depending on branch location.
• Self-directed and detail oriented with the ability to plan and work in an organized manner, coordinating multiple projects as well as personal and team responsibilities.
• Strong written and verbal communication skills.
• Strong interpersonal skills required, including maintaining positive relationships and excellent customer service skills.
• Ability to adapt to changes and prioritize and manage competing demands.
• Ability to read, analyze and interpret data and understand and communicate complex and diverse information, and effectively present information and respond to questions from groups of managers, clients, and the general public.
• Ability to solve complex required, including the ability to complete duties on time, consistently arrive at work on time as scheduled, and ability to work flexible hours and overtime as needed.

Physical Abilities

• Ability to speak, hear and see.
• Requires sitting and/or standing for long periods of time.
  Ability to operate a computer keyboard and mouse.
• Ability to occasionally lift, pull/push, and carry up to 25 lbs.

Work Environment

• Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
• Exposure to high-stress, fast-paced, deadline-oriented environment.

Please review our website for more information about STCU at www.stcu.org/careers.