What are the responsibilities and job description for the Market Manager position at Steak n Shake?
STEAK N SHAKE IS HIRING A MARKET MANAGER looking to MAKE A DIFFERENCE
We are looking to hire a Market Manager to assist the Division President with modeling and ensuring consistent execution of Quality, Hospitality and Cleanliness, as well as developing a culture of accountability.
We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. The key is demonstration of the gold standard in service. We cherish friendliness and cleanliness. Put simply, we are looking for legendary leaders providing legendary service.
YOU:
- Demonstrate the Golden Rule
- Have a competitive spirit and desire to win
- A track record of proven leadership (multi-unit leadership preferred)
- Possess high character and high competence.
- Desire to improve the lives of others.
US:
- Desire to improve the lives of employees, customers, franchisees.
- We place trust above all else. This builds loyalty.
- Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer.
- Desire to lead and dominate the premium burger segment of the restaurant industry
- Our pace is fast, focused and effective.
STEAK N SHAKE MARKET MANAGER DESCRIPTION:
Assist the Division President with modeling and ensuring consistent execution of Quality, Hospitality and Cleanliness, as well as developing a culture of accountability.
· Through clearly communicating brand standards and expectations.
· Through coaching, training, and mentoring the Management teams to achieve their full potential.
· Through building an environment consistent with the Company Mission and Vision.
Key Performance Areas:
Sales and Profit Growth
o Support the market with an unrelenting passion to grow sales and profitability.
o Support the market to achieve the expectations for the key result measures while demonstrating an ability to change.
o Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.
Developing People
o Coach General Manager to hold Management team accountable for hospitality, quality, cleanliness, facility, and safety improvement plans and results.
o Oversee and ensure the effectiveness and execution of crew training, recertification, development, and promotion process.
o Conduct interviews, hire, and train quality management candidates.
o Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
o Support and prioritize development of General Manager hires in partnership with DP, and FTM.
o Ensuring the most effective utilization of company assets and market talent.
o Coach General Manager on appropriate store associate staffing requirements.
o Ensure internal Shift Manager and Restaurant Manager development.
Brand Execution
o Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams.
o Maintaining quality standards in Hospitality, Quality, Cleanliness, Facility, and safety as measured by key metrics.
o Coach General Managers and their teams for improving all Guest measures.
o W
Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up.
o Lead new product, process and program roll outs within the market.
Environment
o Support with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines.
o Model celebrating successes.
o Recognize improved and/or top performance on every store visit.
BENEFITS:
- Monthly Stipend/Gas Card
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Bonus Program
- Employee Assistance Program
- Associate Emergency Foundation
