What are the responsibilities and job description for the Technical Support Specialist position at Steamboat Group?
About Steamboat Group
Over the last decade, Steamboat Group—formerly Breckenridge Group—has built a reputation for delivering strategic solutions, insights, perspectives and support that help our agents, businesses, financial and carrier partners protect and grow their institutions. Our range of risk-management products, services, technology, and expertise create efficient and effective results. We’re experienced in critical infrastructure, technology and compliance practices – yet genuinely entrepreneurial and collaborative in spirit.
Job Summary
This position is responsible for maintaining and monitoring end-user workstation functionality including software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.
Responsibilities
- Monitor, respond to and update/close work orders and tickets assigned from the help desk
- Provide support to staff on all company-supported applications
- Troubleshoot computer problems, determine source and advise on appropriate action.
- Administer end-user workstations and supports end-user activities
- Investigate user problems, identify the source, determines possible solutions, test and implement solutions
- Install, configure and maintain personal computers, networks, workstations, file servers, network cabling, VOIP telephone system and other related equipment, devices and systems
- Add/upgrade and configure disk drives, printers and related equipment
- Perform and/or oversee software and application installation and upgrades
- Maintain site licenses for department/organization
- Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
- Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties
- Develop and conduct various training and instruction for system users on operating systems and other applications
- Assists with setting up new offices and office moves as needed
- Assist users in maximizing use of networks and systems
- Other duties as assigned
Qualifications and Competencies
- High school diploma
- At least one year of help desk experience in a similar setting
- Strong customer service skills
- Proven ability to work effectively in a team environment
- Strong verbal and written communication skills
- Excellent computer skills and ability to use technology effectively and efficiently, including MS Office skills (Word, Excel, Outlook).
- If you are a self-motivated, results-oriented administrative professional who thrives in a fast-paced environment, please send your cover letter and resume to our Human Resources department.
Why choose us?
- Competitive Base Salary
- 17 PTO days each year and 9 company holidays plus 2 floating holidays
- Casual Dress Code
- Development Opportunities
- Tuition Assistance
- Company 401(k) match
EOE - qualified veterans and minorities are encouraged to apply
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
- Weekends as needed
Application Question(s):
- What is your hourly rate requirement?
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 2 years (Preferred)
Ability to Commute:
- Kennesaw, GA 30144 (Required)
Work Location: In person
Salary : $20 - $25
