CRM Specialist - Year Round - Full Time

Year Round
Who We Are: Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.

Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you!

Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy.

The CRM Marketing Specialist must have prior experience in email marketing. Intermediate skier/rider preferred. Resume required.

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

• Establish and grow consumer relationships and lifetime value by developing and executing CRM campaigns
• Effectively plan, develop, segment, and execute Steamboat's email strategy, with focus on pre-arrival emails, confirmation emails, pass holder emails, and more
• Build a brand relationship with current and future guests through interesting, engaging, and inspiring email content
• Work with Analytics, Product Marketing, and Brand Marketing Managers to optimize email creative, schedules, segments, and approach based in guest and business data
• Ensure email creative and messaging is consistent across other channels including website, app, social media, paid media and PR through collaboration and in some cases, by making updates independently
• Use Adobe Analytics, Inntopia, and Acoustic platforms to assess, schedule, and develop emails, in partnership with Analytics Manager
• Other duties as assigned

Minimum skills, experience, and education required for this job:

• 2-4 years' work experience, with CRM platform - IBM Acoustic preferred
• Strong project management, organization, messaging and written and verbal communication skills
• Interact and maintain positive relationships with guests, co-workers and management consistent with SSRC's Service Excellence standards.
• Exceptional communications skills
• Strong ability to prioritize
• Experience with customer relationship management - specifically in developing messaging and designing assets

Physical Requirements:

• Must be at least 18 years of age
• Lift and carry up to 30lb to include backpacks with computer equipment and tools
• Minimum intermediate skiing or riding ability preferred
• Communicate clearly in English, both verbal / non-verbal, and written. Bi-lingual skills not required, but preferred.
• Ability to sit for extended periods of time
• Operate computer for long periods of time

Miscellaneous information:

• This is an hourly non-exempt position and is subject to overtime pay
• Position requires working weekends and holidays as needed
• Resume required

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay range: $26.00- $28.50 per hour

Pay is determined based of of experience an certifications.

Steamboat Ski & Resort Corporation is an equal opportunity employer