Senior Product Consultant/Service Designer

Overview

Design. Disrupt. Repeat.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is looking for an experienced Product Consultant/Service Designer with an appetite for taking on new challenges.

Who We Are

Steampunk is the explosive collision of human-centered design and traditional government contracting. An employee-owned company with a startup mindset and time-tested approaches tailored for the federal government, we’re passionate about creating solutions that are impactful, practical, scalable, and most importantly, that meet our clients’ ever-changing needs. At Steampunk, we believe in disrupting the status quo and setting the pace in the ecosystem of government contractors, while creatively improving tried-and-true methodologies. We believe in empowering our people to find innovative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.

While good design makes for a good product, we believe human-centered design makes for an excellent one.

Why Steampunk?

Our people are the very core of what we do; their expertise and hunger for new and exciting challenges fuel our relentless pursuit of mission success. As part of our team, you’ll test the status quo, explore new boundaries, and set the bar high for how government clients expect to engage with contractors.

Because we value our employees’ work/life balance (and believe those who work hard deserve to play hard), we offer a very competitive benefits package, including telework/flex scheduling, health/dental with orthodontics/vision insurance upon hire, paid time off with a sell-back benefit and carryover option, 11 Federal Holidays, 100% paid military leave, 100% 401(k) plan match upon hire, professional development/education reimbursement, all flexible spending accounts, and more. 

Contributions

As a Steampunk Senior Product Consultant/Service Designer, you will be responsible for guiding government clients through design thinking processes to generate creative, practical, and effective solutions to their pressing challenges in strategy, process, technology, and service delivery.  You will co-create solutions with clients to improve the success of technology implementations and work with a multi-functional team to translate business requirements into achievable technical components.

• Apply an iterative, design thinking process and lens to support clients to solve complex problems in strategic planning, process improvement, technology adoption and evolution, and service delivery.
• Design and deliver customized, engaging, results-oriented interventions and workshops to improve organizational and team performance
• Facilitate design thinking workshops. Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (journey maps, prototyping tools, etc.) to facilitate problem-solving sessions for a range of government audiences, from senior leaders to front-line implementers.
• Collaborate with government stakeholders to co-design session agendas, prompts, and exercises that help participants achieve their objectives with design thinking workshops.
• Perform research and convert insights from leading designers, strategists, and technologists into solutions to organizational management challenges.
• Craft compelling stories and visual models to communicate insights and discoveries.
• Communicate with government stakeholders and decision-makers in compelling ways using a variety of visual mediums.

Qualifications

Qualifications

• Must be a US Citizen
• Bachelor's Degree
• 3 years of experience in human centered design, facilitation, service design, or customer experience
• Thorough knowledge and demonstrated experience applying design thinking principles and tools to solve client challenges
• Strong hands on experience with design tools
• Experience bringing a strategic perspective across a variety of work streams
• Strong influencing, negotiation and communication skills, both written and verbal
• Storytelling and a relationship building skills
• Experience working in a project-based environment
• Strong problem solving and analytical skills
• Strong background in coding and knowledge of user interfaces.
• Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
• Experience developing rapid prototypes
• Ability to obtain a U.S. government security clearance.
• Experience in agile working environments

Preferred Skills:

• Graphical design experience
• UI/UX experience
• Certification in a programming field a plus

Steampunk is a federal contractor subject to Executive Order 14042 and Federal Acquisition Regulation (FAR) 52.223-99 implementing the order.  Therefore, this position requires full vaccination for COVID-19, except in jurisdictions where the mandate is barred by a court ordered injunction. 

About steampunk

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.  As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.