Spa Manager

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters. 

Position Summary:

The Spa Manager assists the Director to ensure the efficient operation of the facility in accordance with local, state and federal health and cleanliness standards. Participates in sales, marketing, merchandising, conducting inventory and recording and tracking financial statistics. Interviews, trains, supervises, counsels, schedules and evaluates staff.

Essential Functions:

• Maintaining and ensuring all team members are delivering 5 Star Service and following the Stein Way.
• Assist with all Spa operations to include, but not limited to, guest service, product quality and innovation, inventory management and cost controls, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Assist the Spa Director to promote spa services to maximize overall revenue through marketing efforts and up-selling techniques.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. Consistently operating with a sense of urgency and discipline.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.
• Recruit and interview new team members.
• Monitor scheduling for all service provider staff to ensure appropriate coverage based on business levels.
• Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies.
• Provides assistance to Lead Therapist with inventory training, supply, and control policy and procedures for professional backbar.
• Provides assistance with Payroll, including gratuity and incentive payouts.
• Participate and contribute to daily shift meetings delivered by Spa Leadership.
• Resolve guest issues and concerns to guest satisfaction.
• Perform other duties as assigned.

Personal Characteristics:

• Must be outgoing and friendly.
• Must have a genuine willingness to provide uncompromising service to guests.
• Excellent organizational skills.
• Ability to handle stress graciously.
• Must present a professional personal appearance according to Stein Eriksen standards.
• Must have multitasking skills and critical thinking skills to solve problems.

Education, Experience, and Skills:

• Minimum 2 years spa experience working in a customer-oriented environment.
• Book4Time knowledge preferred.
• Responsible, dependable and team player.
• Must be self motivated and have strong organizational skills.
• Must be able to work weekends and holidays.
• Able to stand and walk up to 8 hours per day.
• Able to lift and carry up to 20 pounds.

Stein Eriksen Lodge, Park City’s only Forbes Five-Star Hotel and Spa, offers:

• Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Grizzles, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.