Indirect Operations Manager

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Summary: Evaluates the performance of and provides coaching and feedback to Credit Analysts and Credit Managers. Reviews recommendations for, or issue approvals and exceptions. Monitors working queues and reports to ensure Credit decisions are issued and contracts are funded within established service level parameters. Coordinates training with Credit Analysts, Dealer Relationship Managers and Credit Management to provide superior customer service to our dealership customer. Responsible for managing team member production, work quality, Training programs, audit quality, service levels, Credit and Funding decisions outside of policy. Handles conflict as it relates to internal customers, and dealers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors and reviews work of Credit Analysts including credit decisions and dealer calls and provides feedback and training as needed
• Observes daily work queues and sets priorities relative to phone calls and production to ensure optimal service levels and turnaround times are achieved.
• Applies credit policies in accordance with FCRA across multiple product lines for various loan types.
• Makes outbound and handles inbound calls to negotiate final terms of contracts with both our dealer customer and the Dealer Relationship Manager.
• Ensures the achievement of all funding objectives including volume, turn time, portfolio performance, legal and procedural compliance
• Responsible for maintaining adherence to all Federal and state regulatory issues regarding indirect lending.
• Evaluate performance versus established metrics and identify operational deficiencies and implement plans to improve operational effectiveness
• Accurately and effectively communicates with underwriting, Funding and marketing personnel and management
• Provide leadership, support and motivation to both credit and funding teams
• Reviews exception deals and makes decisions in accordance with company policies and procedures
• Develops, coordinates and supports training activities and staff development in accordance with Stellantis Financial Services US policies. Maintains procedural manuals
• Implements and monitors necessary reports to ensure production and quality goals are achieved
• Complies with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Additional Responsibilities Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day to day activities and work schedules and by providing work-related guidance in accordance with the Company’s policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner.
• Technical Skills - Shares expertise with others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Participates in meetings.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
• Leadership - Inspires and motivates others to perform well; Gives appropriate recognition to others.
• Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth.
• Ethics - Treats people with respect.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Includes appropriate people in decision-making process.
• Motivation - Sets and achieves challenging goals.
• Planning/Organizing - Prioritizes and plans work activities; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Strives to increase productivity; Works quickly.
• Adaptability - Changes approach or method to best fit the situation.
• Dependability - Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.

• Innovation - Meets challenges with resourcefulness; Develops innovative approaches and ideas.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience The knowledge, skills and abilities are typically acquired through the completion of a high school diploma or a general education degree (GED); 3 years of auto finance industry with experience with a minimum of 1 year as a Credit Manager or Loan Processing Manager or similar position.

Language Skills Ability to read and interpret documents such as credit policies and company policy and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills To perform this job successfully, an individual should have basic knowledge of MS Power Point software, MS Excel software and MS Word software.

Other Skills and Abilities Read and interpret all three major credit bureaus, TransUnion, Experian and Equifax

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; may require some lifting up to 15 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Location:
We are currently seeking candidates in the following locations:

Houston, TX
Dallas, TX
Atlanta, GA
Detroit, MI
Phoenix, AZ

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

#li-hybrid