What are the responsibilities and job description for the Mobile Device Helpdesk Specialist position at Stellent IT?
Greetings
I hope you are doing well!
Please find the requirement below , If you find yourself comfortable with the requirement please revert with your updated resume and I will get back to you.
Job Title Mobile Device Helpdesk Specialist
Location Baltimore, Maryland
Duration 12 months
Duties And Responsibilities
Three years of experience in the following technical areas.
Thanks & Regards
Santosh Pal
IT Technical Recruiter
Phone : 201-578-5048
Email: Santosh@stellentit.com
Gtalk: Santosh@stellentit.com
I hope you are doing well!
Please find the requirement below , If you find yourself comfortable with the requirement please revert with your updated resume and I will get back to you.
Job Title Mobile Device Helpdesk Specialist
Location Baltimore, Maryland
Duration 12 months
Duties And Responsibilities
- Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users
- Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
- Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures
- Responsible for processing and distributing all end users' wireless invoicing and personal usage summary
- Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned
- Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades
- Provide technical assistance for all wireless equipment
- Other job-related duties as assigned
Three years of experience in the following technical areas.
- Android/IOS, MDM (Mobile Device Manager), asset management, Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
- Service desk software (opening, documenting, closing, follow up on service calls).
- Troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.
- Using Email/ Scheduling: Microsoft Outlook 2013, 2016.
- Active Directory including troubleshooting PC and Microsoft hardware or software.
Thanks & Regards
Santosh Pal
IT Technical Recruiter
Phone : 201-578-5048
Email: Santosh@stellentit.com
Gtalk: Santosh@stellentit.com
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