Service Delivery Analyst

Additional Notes:

• The candidate should be fully vaccinated.

• This is a driving job and must have their OWN CAR with valid driver's license and car insurance as well.
• This is a 6 months contract position and there are possibilities to extend or contract to hire based on performance.
• There are NO BENEFITS provided in contract period.
• Driving Required: 250-350 miles per week. Mileage will be reimbursed.

Job Description :

• The role covers numerous sites throughout North and South Carolina, and Georgia. Is largely network infrastructure support.
• The Service Delivery Analyst (SDA) role is the single day-to-day contact for business users and provides an effective interface between users and the Service Delivery team.
• As the first point of contact for most of the business users, within the Southeast United States, you will provide day-to-day support via the service desk, to diagnose and resolve IT problems and provide advice to users.
• This role will work on IT related problems that can be in relation to hardware, software, and network difficulties.
• At times this individual will be asked to host vendors or 3rd party IT contractors acting on behalf of the client.
• You will also fulfill standard requests using documented processes and procedures, escalate to more specialist teams when needed. We are looking for customer-centric thinking and a good working knowledge of IT infrastructure service delivery.

Main Responsibilities

• Responsible for IT customer support of multiple locations through the southeastern United States
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service
• Zebra and Ricoh printer support and lifecycle (PC/laptop Refresh)
• Project support for the client
• Time and Attendance Clocks
• Key resource for incidents, planned / unplanned outages, and support for Foundations Team
• Special event support
• Manage local vendor activity
• Facilitate local business service escalations
• IT point of contact for long running tickets / user dissatisfaction

Job Type: Contract

Pay: Up to $25.00 per hour

Application Question(s):

• This client requires all consultants to be fully Vaccinated which means either 2 shots of Moderna, Pfizer, or 1 shot of Johnson and Johnson. Are you fully vaccinated?

Experience:

• ticketing systems: 1 year (Preferred)
• printer support: 1 year (Preferred)

Work Location: One location