What are the responsibilities and job description for the IT Support Technician position at Stemilt?
Are you interested in driving change? Do you have a curiosity-driven mindset to discover what is possible? Are you a self-driven individual with integrity? Do you want to be part of a department that is on the path to become uniquely extraordinary? If so, join us as Stemilt’s IT Technical Support. Stemilt, a vertically integrated Company that brings wholesome and earth friendly products to families around the world, and the largest employer and pillar for the Wenatchee valley community, is looking to become a leading employer, not just in its home valley but, around Washington, and the world. If you are an open-minded, continuously learning individual that looks to push the limits, and is beyond ego… This Company is for you. We are World Famous! Join us, you will love it here !
As Stemilt’s IT Technical Support you are charged with providing end users support and maintenance within the organization’s desktop computing environment, plant systems, as well as many other administration tasks. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. This position supports four thousand Stemilters and it’s required to deliver extraordinary customer service at all levels, in addition to troubleshooting problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and providing end-user assistance where required. Excellent interpersonal communication skills confidentiality a must.
Additional Responsibilities
- Receive and respond to assigned tasks, incoming calls, pages, and/or e-mails regarding desktop and thin client
- Immediately respond to any IT or plant system related issues that cause line downtime.
- Communicate and follow instructions from a higher-level technician remotely.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- Log all activity in Helpdesk software
- Resolve more complex issues requiring detailed systems and application knowledge.
- Special projects assigned through the Help Desk Manager from the Systems Administrator and/or Network Administrator.
- Proficiency in the operation and troubleshooting of the plant systems
- Troubleshoot complex issues involving all systems.
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
- Create SOPs
- In-depth hands-on knowledge of and experience with computers, thin clients, and servers appropriate to position level.
- In-depth hands-on knowledge of and experience with plant-based systems.
- Experience and/or aptitude troubleshooting principles, methodologies, and issue resolution techniques.
- Able to develop and interpret technical documentation for training and end user procedures.
Reports to: Help Desk Lead
What we bring to your table:
- A World Famous! benefits package that includes:
- Medical/Dental/Vision insurance
- Short- and Long-term Disability insurance
- FSA
- Life insurance
- 401(k) with up to 4% employer contributions
- Paid holidays
- Paid-time-off
- Performance Incentive Plan
- An amazing opportunity to develop knowledge and new career growth paths.
What you bring to our World Famous! Table:
| Values | Cultural Norms |
| Integrity | Assume Goodwill |
| Innovation | Personal Accountability |
| Trust | Clear Communications |
| Humility | Resolve Conflict |
Stewardship |
Experience:
- In-depth hands-on knowledge of and experience with computers, thin clients, and servers appropriate to position level.
- In-depth hands-on knowledge of and experience with plant-based systems.
- Experience and/or aptitude troubleshooting principles, methodologies, and issue resolution techniques.
- Able to develop and interpret technical documentation for training and end user procedures.
- Current Operating system certification a plus
Qualifications:
- A desire to create strategy and design of an environment that creates a World Famous! employee experience
- Highly self-motivated and directed
- Ability to absorb new ideas and concepts quickly
- Very strong customer service orientation
- Ability to willingly take direction from supervisors
- Bilingual English / Spanish a plus
- Ability to work shift rotation or shift reassignment as needed
- Opportunity for extended travel to our California packing plant during cherry harvest season
- Ability to lift and transport moderately heavy objects, such as computers and peripherals.
- Ability to travel locally between physical plant locations and orchard offices.
- Valid Washington State Driver’s license a must
- Ability to interact and connect with all
- A commitment to understand that change is the only constant and a practice of change with purpose, flexibility, and adaptability is a must.
- A desire to deliver an extraordinary experience at every interaction, in fact World Famous!