Quality Assurance Quality Improvement Coord

Quality Assurance/Quality Improvement Coordinator – San Bernardino

REPORTS TO: Director of Quality Assurance/Quality Improvement

HOURS: 40 hours per week

CLASSIFICATION: Exempt

SUMMARY: The QA/QI Coordinator is a member of the Quality Management Team, and will assist operations related to chart documentation, medical records, the Electronic Health Record (EHR), policies and procedures and additional QA/QI requirements pertinent to San Bernardino County Department of Behavioral Health.

DUTIES: Primary duties include, but are not limited to, the following:

Quality Assurance:

• Maintaining a strong and up to date working knowledge of new Cal Aim initiatives.
• Developing, implementing, and coordinating both in-person and virtual staff documentation training that meet County standards (DBH).
• Facilitating the on-boarding for new staff and interns who will be utilizing EHR.
• Works collaboratively with Program Managers and Program Directors on interdisciplinary teams regarding documentation; ensures staff and interns are properly trained. Makes recommendations and provides feedback for improvement and capturing of missed revenue opportunities to ensure the effective functioning of program services.
• Reviewing chart documentation including intake documents, progress notes, and assessments.
• Participate in relevant County QA/QI meetings, as instructed by Director of QA/QI.
• Completion of Chart Audits both internally and by outside agencies (i.e. DBH).
• Maintain an active presence at the San Bernardino site and facilitate on-going dialogue about clinical documentation standards and training needs.

Quality Improvement:

• Assess current QI needs and work with Director to develop procedures aimed to improve quality pertaining to client services. This could be both on a program and agency level.

Data Outcomes:

• Coordinate Data Outcome needs and provide necessary support to staff responsible for Data collection.

SKILLS: Intermediate skill set and knowledge of Microsoft Office (Word, Access, Excel, PowerPoint, SharePoint, Teams, and OneDrive). Must have capability to effectively develop training tools that are clear, concise, and compatible with staff learning styles. This position requires the ability to identify problems, patterns, and make the required corrections as well as reporting information as required. This position requires excellent detail orientation and ability to multi-task.

QUALIFICATIONS: Must hold a clinical license in the State of California and be in good standing with licensing board. Clinical degree (Ph.D, Psy.D, MSW, MFT) from an accredited program. Must have knowledge of clinical charting methods and clinical best practices. At least 2 years’ experience providing mental health/social rehabilitation to adults with severe and persistent mental illness or similar populations under similar government funding requirements. Must be flexible, detailed oriented, and willing to take on special projects. Valid California Driver’s License and Car Insurance.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

I can perform the functions of this job as described with or without reasonable accommodation.

Employee Name (Print):___________________________________________

Employee Signature: ________________________________________________

Date:_________________________________

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER