What are the responsibilities and job description for the Service Cord DHS - ICMS position at Step Up?
The SC 1, Care Coordinator DHS-ICMS will engage in the services funded by Department of Health Services toward the goal of improving independent living skills and housing retention to enrolled participants. This position will provide outreach and engagement, case management and linkage, supportive services, application assistance, housing placement and housing retention services to participants living in the communities in Los Angeles County, Step Up on Second fully implements the Housing First and Harm Reduction models of service delivery and using the “WHATEVER IT TAKES” approach.
Essential Duties:
- Work with a diverse and marginalized group of about 25 participants, experiencing many barriers including homelessness, complex trauma, medical, mental health needs and substance use.
- Perform outreach and engagement services in the community to people referred to the program. Interview and assess participants to identify social, emotional, and economic factors which may interfere with attaining stability and optimum health.
- Meet face to face with participants in apartments and Link participants with appropriate medical, mental health, substance abuse providers, as well as recuperative care, food, clothing and transportation resources.
- Assist participants with budgeting and housing household management, including cleaning, cooking, household upkeep and cleanliness, non-hoarding behavior.
- Provide participants with linkage to benefits establishment, and or vocational resources to increase income.
- Help to create safe and healthy activities for leisure/recreation, guide participant on developing positive interpersonal relationship skills and adapt to their neighborhood.
- Collaborate with each participant to asses for strengths and develop creative service plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals.
- Develop and maintain a complete, accurate, and current files with all required documents and data in agency records and electronic databases, such as CHAMP and HMIS. Includes updates to changes in income and any demographic domain. Maintain confidentiality of participant files per HIPAA and all applicable guidelines
- Document services provided within 48 hours using G.I.R.P. format (Goal, Intervention, Response, Plan)
- Ensure services to participants are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care, and psycho-social rehabilitation.
- Use effective communication skills such as active and reflective listening, motivational interviewing to build rapport. Utilize appropriate motivational interviewing interventions to increase positive outcomes.
- Liaison with other providers within the agency, as well as outside to formulate Strength based strategies that focus on housing retention and general wellness.
- Participate in staff meetings, individual and group supervision, case conferences and training as required.
- Other duties as assigned.
Skills/Abilities:
Experience working with homeless and chronically mentally ill population, crisis intervention, understanding and commitment to psychosocial/Recovery-Oriented philosophy, strong computer skills, ability to work effectively in an interdisciplinary team. Familiarity with and dedication to the Housing First and Harm Reduction models.
Qualifications:
Minimum of 2 years’ experience working with people wo experience homelessness and or are diagnosed with a mental-illness or Social Work/Mental Health related Bachelor's degree and minimum of 1 years' experience working with people wo experience homelessness and or are diagnosed with or mental-illness in a community or housed setting necessary. Ability to work as a part of a team is crucial. Knowledge of issues facing program members, (e.g. health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person), excellent written and verbal communication skills, must be able to perform extensive charting, electronic data entry and documentation. Microsoft 365 Office is essential. Must have own transportation and current California driver's license and insurance with good driving record at all times during employment.
b Type: Full-time'
' Work Location:
- Multiple locations
Work Remotely
- No
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