What are the responsibilities and job description for the AP Specialist position at STG Logistics, Inc?
STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide network of drayage, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.
Who We Are:
Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals possible
Summary of position
As the Accounts Payable Specialist, you will be responsible for communicating, collecting, and reconciling the accounts payable. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
What You'll Do:
- Build solid relationships and foster effective communication with customers, sales, and leadership
- Maintain daily communication with customers via email and phone regarding payment status
- Conduct and interpret complex research, and analyze trends to improve customer payment performance
- Research trends and identify opportunities for process improvement within the assigned portfolio
- Work with customers within and outside the organization to resolve disputes
- Leverage collection software (HRC) and Microsoft Excel (pivot tables, v-lookups) to meet goals
- Prepare credit memos, check requests, and write-offs for credit management approval
- Develop and track action plans to meet monthly individual and team goals
- Maintain account/invoice-level notes
- Ad-Hoc projects as needed
What You Will Bring:
- Minimum of 2 years of collections experience
- Associate degree in Business or Accounting, or equivalent related work or military experience
- Previous collection software experience (High Radius, Get Paid, Bill trust, etc.)
- Experience with online banking, lockbox, and customer payments
- The ability to identify opportunities to increase accuracy and optimize resources, as well as develop, recommend and implement solutions
- Prior exposure to management of large (high volume) AR accounts within a portfolio and improving/sustaining such an account for an extended period
- Development of individual analysis on various accounts to assist in the management of larger customers with increasing accuracy and efficiency via software tools (i.e. Pivot Tables, V/H-Lookups in Excel)
- Prior knowledge of the interaction between Collections and other business segments in order to leverage insight and understanding of larger customers (working with Billing, Pricing, Sales, and Customer Service)
STG Logistics is an equal opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.