Banquet Manager

Description

Summary:

The Banquet Manager is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards. This is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Touchstone’s food and beverage standards and company policies and procedures. This position supervises event room set-ups, service, execution and maintenance of all banquet functions and banquet equipment. This role is a highly-detailed role within the Club to complete event requirement and create an appealing experience for members and guests.

Essential job functions:

• Represents management at functions.
• Determines set-ups in conjunction with F&B Director
• Acts as liaison between event vendors including audio visual and third party contractors for set up, delivery and pickup.
• Coordinates functions with service staff, Chef and Director of Food & Beverage to ensure that guest satisfaction is achieved through effective supervision and delegation of functions
• Checks on food quality and courteous performance of entire banquet staff.
• Works with Catering and Services team on the closing out of banquet events
• Reports accurate numbers on event attendance, consumption items and cash transactions.
• Supervise event floor during operations and ensure staff and stations are functioning properly.
• Ensures constant communication is maintained with the Catering, Sales, Kitchen and Banquet department.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Ensure and complete processing payroll including calculating number of hours worked and gratuity distribution utilizing dynamic scheduling to prevent over staffing or overtime.
• Coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
• Briefs waiters on functions, timing and procedure of service.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Identify and implement cost and quality control measures
• Maintains and manages equipment inventory.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
• Reacts to the increase or decrease of business volume and makes schedules accordingly.
• Reports accurate numbers on event attendance, consumption items and cash transactions.
• Maximizes profits in the department through effective management techniques keeping in mind at all times member/guest satisfaction.
• Must stay updated on new food and wine trends. Sets the pace and a good example for a successful quality operation.
• Monitors and execute cleanliness standards in kitchen, service corridors and meeting rooms.
• Prepares for and conducts departmental meetings.
• Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
• Prepares for and conducts departmental meetings.
• Ability to use moderately complex computer software.
• Perform other related duties that may be assigned by Management.

Requirements

Physical Demands:

• Must be able to frequently sit, stand, bend, kneel, walk and crouch
• Ability to lift up to 30 lbs., and to lift overhead and push/pull, move lighter objects.

Qualifications:

• State required alcohol seller server certification and food handling certification
• Requires ability to frequently lift/move up to 30lbs.
• At least one year Banquet Server experience.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.