What are the responsibilities and job description for the Front Desk Concierge position at Stonehurst Manor?
About Stonehurst Manor:
Stonehurst Manor is a premier destination in North Conway, NH, offering hotel accommodations, upscale casual dining, and exceptional guest services. Our historic manor provides an elegant and welcoming environment where guests can enjoy a unique and memorable experience. We are currently seeking a dedicated and personable Concierge to join our team.
Responsibilities
Guest Services:
- Greet guests warmly and provide a high level of personalized service.
- Assist guests with check-in and check-out procedures.
- Respond to guest inquiries and resolve any issues promptly and professionally.
- Provide information about the manor, its amenities, and the surrounding area.
Reservations and Bookings:
- Manage reservations for dining.
- Arrange transportation and make recommendations for local attractions and events.
- Coordinate with other departments to ensure guest requests are fulfilled.
Administrative Duties:
- Maintain accurate records of guest interactions and reservations.
- Prepare reports on guest feedback and service performance.
- Handle cash transactions and balance receipts at the end of each shift.
Hospitality and Engagement:
- Create a welcoming atmosphere and foster a sense of community among guests.
- Plan and organize special events and activities for guests.
- Promote and upsell Stonehurst Manor’s services and amenities.
Qualifications:
- Proven experience in a concierge or customer service role, preferably in a luxury hotel or resort.
- Exceptional interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and hotel management software.
- Knowledge of local attractions, restaurants, and activities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A friendly and professional demeanor with a genuine passion for hospitality.
Benefits
- Employee discounts on accommodations, dining, and spa services.
- Opportunities for professional development and career advancement.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for Stonehurst Manor. Applications can be sent to [email address] or submitted in person at the manor.
Stonehurst Manor is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Part-time
Pay: $15.50 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- North Conway, NH 03860 (Required)
Ability to Relocate:
- North Conway, NH 03860: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17
