What are the responsibilities and job description for the Assistant Store Manager position at Stop & Shop?
The Assistant Store Manager is responsible for ensuring the sales and profitability while helping to achieve best in class customer service in their departments.
Primary responsibilities
Primary responsibilities
- Manage the recruitment, hiring, orientation, managing people development and maintaining diversity of Front-end.
- Responsible for overseeing Front-end operations, Cash Office, and ensuring highest level of customer service.
- Manage store community and customer relations.
- Accountable for: scheduling and conducting interviews and involving other managers as appropriate; coordinating orientation, new hire and department specific training with CTP Coordinators; following up on associate development plan implementation and AMT progress; documenting front-end associate performance issues; attending or coordinating job fairs; analyzing store turnover figures and developing action plans with appropriate department managers; counseling and coaching associates; resolving customer issues; responding to donation requests; attending and or coordinating local community events; and managing fund raising events and gift card program.
- Create a culture of best in class customer service
- Manage Customer Service Departments regarding general operations, sales, and profitability
- Manage daily activities including sanitation and safety. Merchandising department presentation, payroll and productivity and administration
Essential Skills
Qualifications
Skills and Knowledge
- Bachelor’s Degree
- 1 – 3 year’s supermarket retail experience
Skills and Knowledge
- Highly motivated, results-oriented, and a self-starter
- Ability to influence and communicate cross functionally
- Ability to multi-task
- Demonstrated leadership and management skills
- Excellent written and verbal communication skills
- High level of customer service skills
- Ability to think creatively and strategically
- Effective organizational and time management skills
Experience
2-4 years
Education (Highest Level)
Bachelors Degree
Job Category
Operations
State
Massachusetts
FLSA
Exempt
City
Woburn
Job Status
Full-Time (40 Hours)
Job Expires
09-05-2021
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