Showroom Customer Service Rep

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments including being recognized by Inc. Magazine as one of the fastest growing privately held corporations in North America.

Since our start in 1996, we have helped more than 100,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best.

Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

We also offer the following:

• Competitive Pay

• Health, Dental and Vision

• Company-paid Group Life Insurance

• Paid Time Off

• Holiday Pay

• Generous 401(k) plan that includes a 4% employer match.

• Tuition reimbursement

• Company-paid Short Term Disability Plan

• Critical illness, Hospital Indemnity, and Accident plans

• Volunteer Time Off

• Parental Leave

At Storm Smart, our success depends on people, productivity, and procedures.

Key Responsibilities & Duties:

The Showroom Customer Experience Representative is responsible for greeting potential customers at the Lake Worth, FL showroom in a friendly and professional manner. This role focuses on providing excellent customer service to all showroom visitors and gaining a deep understanding of the local market, specifically relating to Storm Smart's target audience.

Essential Functions

• Approaches, greets,and offers assistance or direction to all customers who enter the showroom.

• Provide advice and guidance on product selection to customers.Share product knowledge, samples and product brochures to assist in setting an appointment.

• Monitor local competitor promotions for each product group

• Maintain continuous awareness of competitive products, pricing, performance, market share, for purpose of recommending product continuance or modifications, market potential

• Assist in the identification and cultivation of strategic partnerships within the local community.

• Collaborate with the Senior Marketing Manager to execute partnership activation plans, ensuring that both Storm Smart and partners receive maximum value from collaborations.

• Coordinate logistics for events, working closely with internal and external stakeholders.

• Community Engagement - Represent Storm Smart at local events, building relationships with key community stakeholders.

• Collaborate with the Senior Marketing Manager to identify local opportunities for Storm Smart to contribute to hurricane awareness and home show events

• Responds to showroom email and task requests.

• Assist sales representatives with sales presentation materials and administrative tasks.

• Assist Lead Setters with scheduling internet and phone leads as appointments for sales representatives.

• Ensure all showroom products and sales materials are current and up to date.

• Keep the showroom clean and presentable.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Skills/ Abilities:

• Excellent written and verbal communication skills in person, online, and telephone.

• Prior customer service experience.

• Able to analyze and solve problems as they arise.

• Good working knowledge of Microsoft Office and other computer programs.

• Effective time management skills.

• Having a friendly and engaging personality.

• Comfortable working with members of the public.

• Should have a confident manner.

• Must be helpful and polite.

• An eventual comprehensive understanding of all Storm Smart products and services.

• Able to work as part of a sales support team.

• Should be of a professional appearance and articulate.

Education/Experience/Licenses/Certifications:

• 
  High School diploma, GED or equivalent.

• Proven experience/track record.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in an office setting with the noise level of quiet to moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.