Barista

Café Barista
StoryPoint

The Café Barista is responsible for serving all products with friendly, individualized attention toward each customer. He or she is also responsible for educating customers about our premium coffees and teas and serving as a waitress or waiter in our Bistro Dining Room.

Required Experience

• Excellent oral communication skills required
• Positive interpersonal skills required
• Previous industry and barista experience is preferred but not required
• Must demonstrate proven leadership abilities, commitment to customer service, and strong organization and time management skills.

Primary Responsibilities

• Weighs, grinds, and packs coffee per customers’ orders according to company guidelines.
• Serves as a waiter/waitress for our bistro dining room.
• Sells and serves products to customers in a courteous and friendly manner.
• Participates in all sales promotions effectively and efficiently.
• Safely handles all hot and cold drinks during drink preparation.
• Follows all company drink recipes and procedures.
• Verbally receives and calls back customer orders in a friendly manner.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers.
• The Café Barista answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service standards.
• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows, and grinders, take out trash, etc.
• Maintains a high level of motivation to ensure quality and consistent product knowledge.
• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Assists in following visual presentation plans and standards.
• Knowledgeable of the resident rights, and ensures an atmosphere that allows for privacy, dignity, and well-being of all residents in a safe, secure environment.
• Effectively communicate both orally and in writing.
• Present professional appearance by wearing approved uniform and name tag.

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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