Resident Care Supervisor

Resident Care Supervisor

Independence Village - StoryPoint

Position Summary:

The Resident Care Supervisor is responsible for day-to-day supervision of care staff in assisted living and memory care. Assuring caring and personalized assistance for residents.

Required Experience for Resident Care Supervisor:

• High School Diploma or GED preferred.
• Previous Healthcare, Geriatrics or experience working with the elderly population preferred.
• 2 years Leadership Experience
• Certified Nursing Assistant with at least 2 years of related experience or training; or equivalent combination of education and experience.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Occasionally lift and/or move up to 25 pounds.

Accountabilities for Resident Care Supervisor:

• Lead, manage, and overall accountability for your team and their performance.
• Timely & Accountable Attendance: Upholding to work schedules, being ready to start work on time, remaining on the job for the whole duration of shift and limited use of time off.
• 1440 Care for residents: Understanding and leading our 1440 care standards so you and your team ensure that each resident and each family has their needs met.
• Understanding and leading to our 1440 care standards.
• Responsible communication with families: Communicating messages tactfully and timely with resident’s families and ensuring the message has been received and correctly understood.
• Communicate resident changes immediately: Providing timely and detailed information to your Wellness Leader regarding any changes to a resident’s needs or care.

Other Key Responsibilities for Resident Care Supervisor:

• Provides direct supervision of at least ten or more full-time time community care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed. Participates in the hiring, firing, and disciplinary processes and decisions.
• Makes daily rounds to ensure all resident care staff is performing work assignments in accordance with task sheets and acceptable care standards, laws and regulations. Reviews resident care notes for completeness; makes sure they are descriptive of the care being provided and reflect the resident’s response to the care. Reviews change of shift logs to ensure actual or potential change of residents’ conditions are captured.
• Develops and maintains strong relationships with residents and their families.
• Verifies all associate hours in NovaTime and weekly hour’s report. Completes resident care associate schedules to assure proper coverage to meet community needs and according to budget. Coordinates monthly staff schedules, arranges replacement staffing when necessary and maintains clear records of all changes, requests and irregularities. Develops and maintains resident caregiver task sheets daily.
• Performs daily and monthly safety and infection control checks of the home and grounds, assisting the Wellness Director for community health and safety purposes. Could include communication with physicians, supporting incident reporting/falls, and monthly blood pressures/weights, etc.
• Respond in a timely manner to resident needs as observed, reported by staff, written communication, resident or family – Report to Wellness Director.
• Maintains appropriate and complete documentation per company policies.
• Trains resident care staff or coordinates training programs as required.
• Responds promptly to all emergency calls from communities, including communities residing in the independent section of the community. Shares on call duties as required.
• Available to work weekends and / or on call as necessary as assigned by the Wellness Director
• Work toward continual improvement of the overall organization
• Participates in community functions including family socials and open houses.
• Perform other duties as assigned.

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

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