What are the responsibilities and job description for the Concierge Director position at Stratton Amenities?
Stratton Amenities specializes in luxury front desk concierge and amenity management; our mission is to create the most hospitable environment for our associates, clients, residents and guests.
We are seeking an experienced and dynamic Concierge Director to create long-term, trusting relationships with our clients and lead our current hospitality teams. The Regional Manager role oversees a portfolio of assigned clients and accounts, train and develop current and new associates.
The right candidate for this role is passionate about delivering the highest level of hospitality and achieving client satisfaction through relationship building, flawless communication and execution, and excellent problem solving.
Essential Duties and Primary Responsibilities:
- Foster long-term relationships with clients through face-to-face meetings
- Ensure employee and client satisfaction
- Conduct weekly meetings
- Interview, hire and train new associates
- Liaise between clients and internal teams to ensure successful service execution
- Effectively lead and motivate associates to achieve optimal service goals
- Accountable to the overall performance of the assigned region
- Responsible for recruiting, hiring, and on-boarding new associates and properties
- Respond and manage emergency calls in a prompt and efficient manner
Concierge Director Top Skills & Proficiency:
- High EQ
- Prospecting Skills
- Great Listener & Leader
- Fosters and promotes a positive work culture
- Fast Learner
- Confident
- Creative
- Efficient
- Hard working & Goal Driven
- Extremely Disciplined & Organized
Requirements:
- Proven work experience as a Director in hospitality or similar field
- Experience delivering client-focused solutions
- Excellent time and project management skills; always looking to improve inefficient processes
- Keen attention to detail and adherence to deadlines
- Strong verbal and written communication skills
- Experience in the hotel or hospitality industry is a plus
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.
