Service Receiving Coordinator

General Description

Under little to no supervision, receive, ship, test, and/or repair product that may include sub-assemblies, Loaners, Certified Pre-Owned, customer owned units and all other related products in order to contribute to the completion of a variety of product models. Adheres to safety, quality and quantity standards and follows directions and procedures to meet product specifications.

Job Knowledge/Essential Duties & Responsibilities

• Demonstrates ability to resolve issues independently and update the support team as required.
• Assists others in resolving their issues, offers advice and possible solutions to them.
• Thorough job knowledge. Performs without assistance.
• Peer communication and leadership.
• Work from engineering drawings and/or follow documented instructions.
• Will receive, test, repair, and ship various products using considerable independent judgement to ensure quality, correctness, and proper procedures are used.
• Will be required to comply with documentation procedures.
• Demonstrate acceptable dependability.
• May serve as a subject matter expert for certain processes.
• Maintain orderly, compliant workstation.
• On-time completion of all required training.
• Understands and follows Handbook rules and code of conduct
• Understand and uses material flow process accurately, trains peers and shares insight on improvement suggestions.
• Perform shipping tasks and coach peers associated with international repair.

Productivity

• Output exceeds productivity and/or service level goals described in job requirements.
• Over 100% attainment to established cycle time standards.
• Helps other team members during downtime.
• Effectively prioritizes work to maximize productivity.

Engagement/ Attitude

• Flexible within work area and regularly exceeds expectations in interactions with colleagues, supports team and other Business Functions.
• Cooperative approach shown towards others.
• Helpful.
• Responds well and adapts to constructive criticism.
• Actively engages with team members.
• Sets a professional and productive example for other teammates.
• Coach and mentor others.
• Is approachable at all times by other members of the team.
• Assist in communication of process improvement projects.
• Communicates and elevates issues.

Continuous Improvement/ Initiative

• Regarded as a valued member of the team.
• Supports other team members and support staff by sharing knowledge, best practices and experience.
• Very effective in application towards job duties.
• Actively participates or submits suggestions in the areas of safety, quality or lean programs.
• Prioritizes work/tasks to increase value for the team and business.
• Actively participates in MDI

Versatility

• Learns and responds quickly to changing conditions.
• Needs little to no instruction.
• Willing and able to train and work on most work centers/repairs amongst different product and processes.
• Willing and able to train others to work on various work centers within the unit.
• Works well within a team environment.

Education and Special Trainings

• HS Diploma or G.E.D.

Qualifications and Experience

• Required: Basic math and writing skills.
• Certified OJT trainer of other employees on assembly or documentation procedures
• Previous experience in-group problem solving.

Physical/Safety/Mental Requirements

• Medium work: Exerting up to 50 pounds of force occasionally and/ or up to 20 pounds of force constantly to move objects
• Must wear required PPE and adhere to all safety requirements.
• Must be able to hear and respond to safety alarms, pages and directives.
• Performs repetitive to frequent tasks using standard procedures, tools, and equipment.
• The ability to receive, assemble, and/or ship small objects or component parts.
• Uses a variety of tools that may include, but are not limited to: computers, manual and power hand tools, pneumatic tools, test equipment, presses, and measuring and cutting devices.
• Must have very good visual acuity to determine accuracy, neatness, and thoroughness of the work assigned.
• Requires coordination of eye, hand and foot movement with ability to meet cognitive demands.
• Job demands include prolonged standing, walking, moving from one work site to another, ability to function in narrow aisles and passageways
• Job demands include occasional stooping, kneeling, crouching, bending, sitting
• Must be able to follow detailed instructions.
• Must be able to complete detailed documentation accurately.
• Must be able to observe and correct minute inconsistencies.
• Must be able to communicate simple deficiencies/defects.
• Ability to troubleshoot complex product problems using independent judgement.
• Understanding of various complex system repairs.