What are the responsibilities and job description for the Hotel Front Desk Agent position at Studio 6 Extended Stay Cypress CA?
Qualifications
Light work - Frequently lift and move up to 10lbs
High School Diploma or equivalent
Responsibilities
Maintain a great attitude at all times
Checks guest in and out
Great communication skills, is a team player and have the ability to multitask.-Must have professional demeanor and appearance
Help to generate ancillary revenues
Maintains hotels policys in a friendly and efficient manner
Ensure the smooth and efficient operation of the hotel during the shift
Stock the Front Desk with necessary supplies
Block rooms for special requests and VIP guests
Bucket Check (Rate, Departure Date, Initials, Signatures, Vouchers, Parking, Credit Card Authorizations)
Pass on information between shifts
Communicate with on-coming shifts-Read through Group Reservations and prepare all arrivals according to group contract
Ensure all departures have been taken care of and cleared out of the system by 1pm
Ensure all queued reservation have key packets and registration cards
Ensure the queue is being updated as rooms become available
Reconfirm pre-blocked rooms are in accordance to the special request report
Sign the report and place it in the night audit drawer
Post all damage to the rooms, and any other amenities
Respond to and resolve any guest issues or emergency situations
Projects need to be handled in a professional, friendly, and courteous manner to guests at all times
Report to work on time and in uniform as designated by the company
Assure training practices are done correctly and are followed per hotel policies
Enforce hotel policies and regulations
Maintain an organized and neat lobby
Sit, stand, walk, stoop, kneel, crouch
Flexible schedule
8 hour shift
Full description
We are currently seeking Full-Time Front Desk Agents to join our team with a minimum of 1 years hospitality experience.
Job Type: Full-time
Pay: From $14.00 per hour
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Work Location: One location