What are the responsibilities and job description for the Front Desk Receptionist/Customer Service Representative position at Studio41?
We are seeking a Customer Service Representative to join our Studio41 team! You will be responsible for helping customers by providing product and service information and supporting the sales team.
Responsibilities:
- Handle customer inquiries and complaints
- Process transfers and receiving orders
- Troubleshoot and resolve product issues and concerns
- Document and update customer records with the appropriate teams
- Develop and maintain a knowledge base of the evolving products and services
- Answering phones
Qualifications:
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to build rapport with clients
- Previous experience in customer service, sales, or other related fields
Requirements:
- Ability to prioritize and multitask to enter accurate data and type while speaking with customers
- Able to work Saturdays
- Bilingual a plus
- Ability to lift 50 pounds
- Have excellent listening and communication skills
- Have a pleasant phone voice and ability to clearly speak and be understood on the phone
- Remain calm and able to work under pressure when busy and help other team members
- Strong attention to detail and willingness to learn
- Excellent organization and time management skills
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
COVID-19 considerations:
We are following CDC guidelines.
Ability to commute/relocate:
- Palatine, IL: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
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