(9 months contractual role with the possibility of extension)
Job Purpose:
The ESOS Training Coordinator is a member of the Compliance and Quality Assurance team, reporting directly to the Compliance and Risk Director APAC. The ESOS Training Coordinator is responsible for creating and providing innovative training materials in collaboration with the Subject Matter Experts (SME) to educate the Sales, Admissions and Marketing teams on the Australian ESOS framework. The ESOS Training Coordinator will assist with developing minimum training requirements and activities in line with the Compliance team’s road map and project targets.
Key Responsibilities:
General
- Be a collaborative and effective member of the Compliance and Quality Assurance team.
- Attend working groups and forums as directed.
Compliance
- Assist with duties relating to compliance issues raised by the business to resolution, co-ordinating with internal / external SMEs and keeping all stakeholders updated on progress.
- Work with colleagues across GCQR to collate current training guides and identify areas of improvement.
- Participate in ANZ projects and initiatives as directed by the Compliance and Risk Director APAC.
- Collaborate with global Study Group colleagues (as required).
- Have an understanding of relevant areas within the ESOS Framework
- Perform ad-hoc duties when requested.
Training
- Collaborate with ANZ Compliance to develop a plan for creating and delivering annual training
- Collect all SME information and current training guides together to identify areas of improvement and gaps in information/knowledge
- Work with the SAM Excellence team to create plan and training materials
- Create innovative ways of delivering the training, in the form of, but not limited to, manuals, presentations quizzes and case studies
- Establish a set of processes outlining specific subjects to satisfy minimum training requirements based on each team’s needs.
- Lead the coordination and delivery of training and development sessions both independently and in collaboration with SME’s.
- Future-proof training materials for ease of subsequent reviews and implement a training schedule for the ANZ Compliance team to follow for 2023.
- Identify and report on opportunities for continuous improvement.
Geographical Scope: Australia & New Zealand
Work Health, Safety & Welfare Requirements:
- Take reasonable care for your own health and safety.
- Comply with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with legislative requirements.
- Report unsafe conditions or practices and make suggestions to their business leader on improving work, health & safety at Study Group.
- Exercise duty of care in the health, safety and welfare of pupils and ensure they are treated with dignity and respect.
- Where applicable, participate in the staff consultation process about work health & safety matters.
Selection Criteria
Qualifications & Training
Bachelor degree (or similar)
Experience Required:
- 2 years’ experience in a similar role or within an international education environment
- Preferred 2 years’ working experience in a L&D and instructional design.
- Some understanding of regulatory regimes associated with the delivery of Foundation and English programs to international students in Australia and New Zealand
- Strong interpersonal skills
- Ability to work collaboratively across departments
- Effective, versatile and action-focused
- Excellent communication skills
- Proven effective and timely decision making and judgement Desired Experience
Knowledge/Skills:
- Excellent presentation and communication skills
- Excellent interpersonal skills including the ability to develop effective working relationship with a range of stakeholders
- Ability to work under pressure and tight deadlines.
- Demonstrated ability to work in a team environment
- Well organised, with ability to multi-task and toggle between short-term and long-term initiatives and tasks
Attributes
- Customer focused
- Result orientated
- Highly organised
- Problem solver
- Emotional Intelligence
- Resilience
- Clear communication
- Attention to detail
- Relationship management
About Study Group
We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as the 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.
With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high quality outcomes across the higher education space.
Organisational Compliance
Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
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