Franchise Business Development Consultant

Primary purpose of this position: The Franchise Business Development Consultant oversees the performance of restaurants, partnering with Franchise Owners to provide customized business direction that impacts restaurant operations, promotes guest satisfaction, and maximizes sales and profitability. The Franchise Business Development Consultant will coach and train Franchise Owners on operational initiatives and strategies to improve business performance in all areas. This position would take the lead in coordinating new restaurant openings, closures, training, and granular follow-up support driving KPIs. The position requires the Franchise Business Partner to travel up to 75% of the time and build strong relationships with the Franchise Owners and regional teams to impact lasting change, drive action plans, and improve restaurant performance in their area. Strong business acumen, P&L and restaurant experience, and food safety focus are key traits to a successful Franchise Business Partner.

Reports to Position: Director of Operations

Required Skills: Analytical and Problem-Solving Skills, Organization and Planning, Proficiency in Microsoft Office, Relationship Building and Interpersonal Skills, Previous Experiences in Restaurant Operations, Leadership Skills, Financial Literacy including P&L knowledge, Team Player/Contributing to Team Success, Analytical and Problem-Solving Skills, Coaching/Counseling

Internal Customers: Business Development Agent Team, FWH Team Members

External Customers: Franchise Owners, Managers, Sandwich Artists, Guests

Responsibilities:

Responsible for driving exceptional overall guest satisfaction through close interaction with franchise owners and above restaurant leadership teams with effective corrective action plans and world class guest service.

Responsible for owning brand standards and food safety within the restaurants in your territory by enforcing restaurant cleanliness, repair and maintenance, and sanitation by partnering with the 3rd party vendor to determine effective and timely counseling to franchisees and leadership.

Responsible for guiding franchise owners to restaurant and organizational profitability through Profit and Loss controls, labor management, and inventory controls.

Responsible for monitoring system compliance and maintenance of company initiatives through the adoption of mandated equipment POS systems, 3rd party delivery, and other technology support to ensure exceptional guest service and improve franchisee profitability.

Responsible for maintaining the integrity of reporting of sales and operational results and metrics.

Responsible for building and conducting business reviews when necessary to Franchise Owners and upper leadership in order to identify management opportunities in the restaurant using problem solving methodologies and present effective and efficient go-forward plans to achieve profitability and operational excellence.

Responsible for identifying and facilitating required training for Franchise Owners and Restaurant managers.

Experience needed to be successful in this position:

Prior coaching and training experience in a business setting required.

QSR/Full-Service restaurant or hospitality operational experience for at least 4-5 years.

Multi-unit experience preferable with service industry experience.

Experience as a Franchise Consultant and/or Certified Trainer a plus.