What are the responsibilities and job description for the Inside sales rep position at Sudden Service, Inc.?
Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc.
Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry.
We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers.
Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Duties / Responsibilities :
- Contacts new and existing customers by phone to sell preventive maintenance agreements and other services.
- Utilizes sales leads, prospect lists, startup forms, past work orders, history reports, manually review information in sales files and communicates daily with other company personnel to find prospective customers.
- Prepares customer quotations to company standards. Clearly states pricing and services to be performed on all quotes.
- Files all quotes and sales in an orderly manner to allow for quick reference when customers make inquiries or when follow-up calls are needed to determine the status of a quote with a customer.
- Works with the General Service Manager and store Service Manager to develop sales strategies that will address all customer concerns and objections.
- Makes follow up calls daily to inquire about pending quotes.
- Submits sales reports to the General Service Manager for review and reports all quotes and sales activity for each month.
- After a sale is finalized, submit the quote and all pertinent details of the sale to the Service Department to assure accurate work scheduling and involvement.
- Reviews and processes customer service contracts to ensure compliance with the terms and conditions of larger customers and corporations.
- Responsible for coordinating PM quotes and agreements that involve multiple stores or all stores.
- Establishes bid pricing, parts pricing, travel pricing and other charges to assure that bids are complete and competitive.
- Coordinates with all stores involved on which stores will service specific sites.
- Responsible for providing PM sales support, training, renewal reports, prospective customer reports and helps grow PM sales at all stores.
Required Skills / Abilities :
- Excellent verbal and written communication skills.
- Computer skills to use Excel, Word, and Email.
- Skilled in typing, spelling, punctuation, sentence structure, etc.
- Ability to read and interpret detailed written bid specifications.
- Ability to make phone contact with customers and prospects at all levels of a business.
- Must work well with others and possess good people skills. Will be working closely with multiple departments such as Sales, Service, Rental, Parts, and Manufacturing.
- Good phone voice and phone skills.
Education and Experience :
High School Graduate or GED Equivalent
Benefits :
- Medical / Prescription
- Dental
- Vision
- Vacation
- 10 Holidays
- 401K
- Life Insurance
SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran
Last updated : 2024-08-12
