Windows/VMWare Lead

Title: Windows/VMWare Lead

Location: Princeton, NJ

Duration: Long-Term Contract

Required Experience:

• 10 years of experience in troubleshooting, maintenance, enhancement, and operations of enterprise IT systems
• 5 years of experience designing, implementing, and administering VMWare, Red Hat, and Windows
• 3 years of experience in a leadership role
• Strong oral and written communication skills including briefing senior/CXO leadership

Desired Skills and Abilities:

• Certified ITIL 4 Managing Professional or Strategic Leader
• Experience with JIRA and/or ServiceNow
• 2 years of experience leading Federal Government contract programs using Agile methodologies, preferably SAFe ITIL certification
• Experience utilizing metrics and data in order to drive program strategy
• 3 years providing technical leadership migrating from on premise to the cloud (AWS, Azure, or Google)
• Experience with DevSecOps

• Strong communication skills.
• Should have ability to work independently.
• To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and Ensure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interview or participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.