Intake Coordinator - Recovery

Intake Coordinator - Recovery | Wooded Glen Recovery Center | Henryville, Indiana Job Summary: The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families. Job Duties: Why Wooded Glen? Make A Meaningful Impact - Be a part of a team that directly contributes to changing lives and helping individuals reclaim their future. Growth & Development - Access to ongoing training programs and workshops to enhance your professional skills - Opportunities for career advancement with the organization Collaborative Culture - Work in an environment that fosters teamwork, inclusivity, and open communication - Team building activities and events to strengthen relationships Health and Wellness Benefits - Comprehensive healthcare package including medical, dental, and vision coverage Competitive Compensation - Competitive salary packages and recognition awards - Retirement plan and financial advising services Diversity and Inclusion - A commitment to creating a diverse and inclusive workplace where everyone feels valued and respected Employee Recognition - Regular employee recognition events to celebrate achievements and milestones. Education/Experience: · High School Diploma or equivalent required. · One or more years' experience in healthcare admissions required. Preferably in the mental health or substance abuse field. · Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities. · Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures. · CPR and de-escalation and restraint certification required (training available upon hire and offered by facility). · First aid may be required based on state or facility requirements. What you will do as an Intake Coordinator: · Conducts pre-admission assessments. Completes admission pre-certification as needed. · Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures. · Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals, · Responds and reacts to the needs of referred clients. · Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered. · Decides which Interventionist and facility to recommend, the dates, and the travel. · Works closely with other department as well as external parties to ensure the timely admission of clients. · Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process. · Completes insurance verifications for all clients per CBO guidelines on all private insurance admissions. · Screens calls from referrals and sets up transportation for admission. · Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions. · Greets and assists clients, visitors and staff at the front office. · Oversees the traffic flow and incidents in the lobby area. Why Wooded Glen Recovery Center?Wooded Glen Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Wooded Glen Recovery Center is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.