Telecom Engineer

Job Description Job Purpose The Telecommunications Engineer is responsible for: Serving as the primary point of contact for telephony related issues Day to day administration of the telephony system (extensions, trunks, equipment) Providing the best solution for end users based upon policies and departmental needs Duties and Responsibilities The primary duties and responsibilities of a Telecommunications Engineer are: Serving as the primary point of contact for telephony related issues Day to day administration of the telephony system Providing the best solution for end users based upon policies and departmental needs Troubleshooting connectivity and end user issues Troubleshoot SIP connectivity and possible network issues Work with IT department on deploying new locations Perform IMAC (Installs/Moves/Adds/Changes) for telephony systems Perform work on projects relating to call center operations and expansion Escalate any larger issues to Management as required Qualifications A candidate’s qualifications will include: 3-5 years’ experience as a Telecommunications Analyst/Engineer or other telecommunications support role Previous experience with Avaya Aura Communication Applications required, including: Aura Communication Manager Aura System Manager Aura SBCE Aura Messaging AES experience a plus 3-5 Years SIP experience strongly preferred NICE In-Contact IVR experience a plus Ability to diagnose and resolve simple and complex telephony issues Strong time management skills, able to multitask and set priorities Ability to work in a fast-paced environment Strong attention to detail Strong interpersonal skills, ability to work harmoniously with people at all levels within the organization and be customer-oriented Proficiency in English Excellent verbal, written and/or interpersonal communication skill Able to work both independently and as part of a team Able to work with minimal supervision Additional Information Expected to work evenings and weekends as needed Physical Requirements Able to sit for long periods of time Able to lift and carry equipment Frequent bending may be required Benefits* A friendly and fast-paced environment working with passionate people Outstanding growth opportunities Time Off Medical, Dental and Vision Insurance Short/Long Term Disability, HSA, and Life Insurance 401K plan with company matching contribution Cash Bonus Programs Recognition and rewards programs to recognize successful teams Other Perks & Discounts Commuter and parking discount program to help you save (using pretax dollars) *Full Time Benefit Eligible Employees Only Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.