Imaging Tech Assistant - Diagnostic Imaging

This position is considered a key critical entry level position, which makes the employee eligible for a maximum 6% pay increases in the first 6 months of employment, based on competencies.

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. Job functions may change due to organizational need.

General Position Summary:

Responsible for transporting and screening patients within the Diagnostic Imaging department for CT, and MRI studies.

Screens patient prior to study, assist patient with garment change as required, positions on table, assist technologist, primarily in MRI and CT in accordance with Arizona Department of Health Services standards.

Essential Functions / Major Responsibilities:

• Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction.

• Greets patients with a smile

o States, “Welcome to Summit”

o Makes eye contact with every patient

o Uses the patient name in every conversation with the patient. (A)

o Answers phones in a pleasant, helpful manner

o Thanks patients. (T)

• Transports patients to and from various Departments and locations.

• Screens patient prior to study, assist patient with garment change as required, positions patient as required.

• Assists technologists as directed.

• Assists Imaging Assistants as directed.

• Basic filing and sorting of mail and medical records.

• Basic patient order entry.

• Assist the File Room with completing record requests from patients and outside facilities.

• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards.

• Promotes the Patient Safety Standards as a core value of the organization.

Secondary Functions:

• Participates in departmental and association wide informational meetings and in-services, including staff meetings, association wide forums, and seminars.

• Reviews department and association wide policies and procedures annually.

• Routinely checks e-mail for communications and/or policy changes.

• All other duties as assigned.

Additional / Seasonal Responsibilities:

• None.

Job Scope:

This job involves:

• Routine work situations.

• Flexibility in schedule based on need.

• A low level of complexity.

• Performance of duties under a moderate level of supervision.

Supervisory Responsibility:

• None.

Interpersonal Contacts:

Contacts:

• Are normally made with others within the hospital.

• Are made with own department, staff, and supervisor as well as other departments and locations.

• Contain some discussion about confidential/sensitive matters.

• Include face-to-face and telephone contact, with e-mail.

• Include contact with staff, patients, and physicians.

Specific Job Skills & Mental Activities:

This position requires operational knowledge of all office equipment in the Diagnostic Imaging department, including: fax, printer, phone systems, computer, and commonly used hospital computer programs (including Hospital Information Systems, MS Office, e-mail, and internet).

Must be service oriented and have excellent customer service skills, computer skills, problem-solving skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, and telephone etiquette.

Must be able to read, write, speak, and understand English.

Competencies:

90-Day

• Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction.

• Greets patients with a smile

o States, “Welcome to Summit”

o Makes eye contact with every patient

o Uses the patient name in every conversation with the patient. (A)

o Answers phones in a pleasant, helpful manner

o Thanks patients. (T)

• Transports patients to and from various Departments and locations

• Screens patient prior to study, assist patient with garment change as required, positions patient as required

120-Day

• Assists technologists as directed

• Assists Imaging Assistants as directed

• Basic filing and sorting of mail and medical records

• Basic patient order entry

• Assist the File Room with completing record requests from patients and outside facilities

• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards

• Promotes the Patient Safety Standards as a core value of the organization

• Participates in departmental and association wide informational meetings and in- services, including staff meetings, association wide forums, and seminars

• Reviews department and association wide policies and procedures annually

• Routinely checks e-mail for communications and/or policy changes

• All other duties as assigned.

Education and/or Experience:

• High school diploma or equivalent (required).

• Basic computer skills (required).

• Basic typing skills (required).

• CPR/BLS certification (required within 30 days of hire and must be maintained throughout employment).

• Medical Terminology (preferred)

• MRI Safety (Required within 30 days of hire).

Physical Demands & Job Conditions:

Heavy

Exert up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects. The worker is exposed to heavy lifting and contact with infectious fluids.

Physical motions include finger dexterity, standing, walking, stooping, talking, reaching, feeling, sitting, bending, kneeling, grasping, listening/hearing, handling, lifting up to 20 pounds, and repetitive motions of the hands, wrists, and feet.

This is considered a safety-sensitive position.

OSHA Exposure Category:

OSHA Exposure Category 2

Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to radiant energy, blood, body fluids, or tissues.

Education

• High School or better

Licenses & Certifications

• BLS CPR AED Required