Clinical Application Support Analyst

Position Summary:

Clinical Applications Support Analyst serves as a member of the Corporate Information Systems team providing support and expertise on applications utilized by the hospitals clinical departments. Key responsibilities include direct involvement with the support, maintenance, development and training of the Electronic Medical Records (EMR) system. This person is responsible for working with clinical users, facility EMR managers, Information Technology (IT) staff and corporate operations to resolve issues and requests, and coordinate with product vendors support as required. This person must have the ability to analyze processes and systems as they impact the organizations initiatives and effectively communicate resolutions/options to stakeholders and end users.

This is a remote position, requiring the analyst to maintain a suitable work environment in home during defined working hours.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Works closely with facility and corporate clinical leadership, onsite EMR leads and IT managers, and other stakeholder teams as well as vendor services staff to support and maintain applications in a manner that is aligned with clinical workflows and priorities
• Performs independent analysis of issues, evaluating possible causes, and determines correct solution to employ or coordinates with internal resources or vendors for support escalation
• Proactively identifies and configures application settings to resolve issues, improve application workflows and end user experience
• Evaluates software updates and revisions, identifies impacted stakeholders and effectively communicates/coordinates functionality changes
• Acts as a liaison between technical and clinical/business subject matter experts in creating and defining functional requirements and information needs for product enhancement requests and special projects
• Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system
• Works well independently, organizing multiple issues and projects based on current priorities
• May potentially call for occasional light travel to facilities
• Excellent analytical and problem-solving skills with ability to assess impact on departments and recognize/communicate potential problem trends
• Perform other duties as assigned.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Education

• Required: Bachelors Degree in Information Science, Computer Science, Business, Informatics or Clinical related field

• Maintains education and development appropriate for position.
• May substitute experience for education

Experience

• Required: Minimum three (3) years of prior clinical applications support and/or build experience supporting hospital clinical and pharmacy staff, to include executing EMR/EHR configuration changes.
• Preferred: Extensive understanding of clinical operations and workflows within a healthcare system