What are the responsibilities and job description for the Customer care associate position at Sunbit, Inc.?
Customer Care Associate - Summerlin, NV Customer Care Ctr- NV
Summerlin, Nevada
Department
Customer Care Ctr- NV
Minimum Experience
Entry-level
The RoleSunbit, Inc., a rapidly growing FinTech startup, is looking for a self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office.
Your job will be to answer calls from customers as well as from retail partners.Key responsibilities for Customer Support will be to respond to questions related to payments, general inquiries, and anything else our customers would like to know.
Key responsibilities for Retail Partner Support include technical troubleshooting about software, hardware, and financing questions.
Duties : Determine call center requirements by working with customersMaintain call center database by entering informationEnsure that customer service issues are resolved promptly, professionally and thoroughlyFollow scripts to handle a variety of situationsFollow up with customers and retail partnersManage escalated calls with courtesy and professionalismExperience / Skills Required : Friendly and helpful phone demeanorCall Center experience (both B2B and B2C experience is a bonus)Collections experienceBasic technical troubleshooting skillsGood typing and computer skillsLocation
Summerlin, Nevada
Department
Customer Care Ctr- NV
Minimum Experience
Entry-level
J-18808-Ljbffr
Last updated : 2024-04-05
