Retail Scoop Manager

Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team!

· Annual compensation range: $48,000-$52,000

· Yearly review and performance-based raises

· 3 weeks of Paid Time Off each year, with rollover opportunity

· Group Health Insurance benefit (50-100% employer contribution to premiums)

· Dental Insurance benefit (50-100% employer contribution to premiums)

· Vision Insurance benefit (50-100% employer contribution to premiums)

· Monthly product allowance and product discounts

· Individualized mentorship and growth opportunities

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.

Who are we looking for?

We are searching for a candidate who is:

· Highly skilled in customer service and serves others enthusiastically

· A passionate leader who leads by example and welcomes the challenges of managing others

· Self-motivated and can manage autonomously

· Organized and time/task management focused

· A confident problem solver in high pressure situations

· Coachable and receptive to feedback

· A great team player who goes where needed to ensure success

**This could be your debut opportunity to enter the management field for the first time, or a new challenge if you are currently in a leadership role and looking for growth. We are eager to invest in a great fit and let your talent shine.

RETAIL STORE MANAGER RESPONSIBILITIES:

· Lead a team of 8-15 retail staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism

· Ensure operational success through adequate staffing; support business requirements by being available for on call and emergency coverage

· Monitor sales trends to schedule ideal staffing requirements while controlling labor costs

· Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers

· Manage high-quality waffle cone, toppings, and sauces production standards while meeting heavy volume demands

· Maintain exceptional cleanliness, organization, and appearance throughout the store

· Recruit, hire, train, and retain talented team members, shift leaders, and assistant store managers

· Monitor seasonal sales trends to adjust ideal staffing schedules while controlling labor cost

· Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required

· Participate in and contribute to regular staff, management, and leadership meetings

· Perform various administrative tasks related to department operations

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere. Career-minded applicants only should apply.

RETAIL STORE MANAGER ROLE REQUIREMENTS:

· 3 years of customer service experience required

· 1 year of foodservice or retail management experience preferred

· 1 year of foodservice experience preferred

· High school diploma or equivalent

· 18 years of age or older

· Proficient in Microsoft Office and Outlook

· Valid Manager Serv Safe certificate or equivalent (may be obtained within 30 days of hire date)

· Must pass background check

ROLE PHYSICAL REQUIREMENTS:

· Move, traverse or remain in a stationary position for up to 10 hours

· Constantly use manual (e.g., scooping ice cream) and automatic foodservice equipment and touchscreens

· Regularly move up to 25 pounds for a distance of 50 feet or more

· Occasionally move up to 50 pounds for a distance of 25 feet or more

· Occasionally ascend/descend ladder to clean or lift items stored above

· Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Are you interested? Please email the following to c a r e e r s @ s u n d a e . b i z
1. Your resume

2. Please describe something that you are passionate about. What has this passion taught you about yourself and how do you think this will help you excel in this job?

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location