Field Service Engineer Senior

It's fun to work in a company where people truly BELIEVE in what they are doing! Position Description: As a part of our global field service team the field service engineer provides field and factory support to our customers and channel partners and communicates with internal departments, necessary for the continuous improvement of Sundyne pump and compressor products and processes. The field service engineer will become technically familiar with all Sundyne products and work closely with job site personnel providing technical expertise and supervision over the installation, pre-commissioning, commissioning and troubleshooting of new and existing equipment with a heavy emphasis on controls and instrumentation. This position requires PLC and rotating equipment knowledge or mechanical experience. • Domestic and international travel up to or more than 50% is required of this position. • Base Salary plus overtime up to a certain level Job Duties & Responsibilities: • Travel to customer sites and manage activities related to the installation of Sundyne equipment, as well as repair of equipment already installed. • Supervise all engineering operations at any location. • Ensure customer satisfaction is achieved and maintained by delivering exceptional customer service to our customers and channel partners. • Communicate and collaborate effectively and professionally with all levels of the job site and internal Sundyne personnel. • Acquire technical knowledge of all Sundyne products to include assembly and disassembly procedures and the commissioning of equipment with emphasis on controls and instrumentation. • Expert level understanding of Rockwell Logix/Studio 5000 software • Troubleshooting and failure analysis of malfunctioning equipment. • Create and manage cases in Microsoft CRM software to respond to service/customer service requests from customers and channel partners. • Perform warranty evaluations on customer sites and on returned hardware. • Perform job functions following all safety regulations and processes and take all required Sundyne job safety training courses. • Conduct training classes and participate in quarterly factory training courses. • Timely and accurate submittal of all required paperwork to include onsite time sheets and travel and expense reports. Successful Candidate: • Experience with PLCs or rotating equipment/mechanical experience required • Previous experience with international travel and field service trips • Excellent people skills with the ability to communicate and act professionally • Self-directed with the ability to work independently and have a high level of self confidence • PLC Controls and mechanical knowledge • Ability to train and mentor junior FSEs • Have a passion to learn new skills and enjoy problem solving Desired Credentials: • 4-year college degree in Mechanical or Electrical/Electronic Engineering with 5 years field experience • 2-year technical degree in related field with 7 years field experience • Minimum 5 years’ experience with non-degree. Career Growth Opportunities: Employees in Field Service Engineering roles at Sundyne have grown into roles such as Engineering Manager; Compressor expert, Director of Engineering, Global Service Manager, Quality control manager and General Manager of Sundyne. This is an excellent role for the candidate who can contribute internally and in the field with customers. #LI-RS1 If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Compensation Details Annual Salary: $75,000.00 - $92,000.00 Additional Compensation The Salary offered will be determined based on the applicant’s education, experience, skills, knowledge, abilities, and will be compared with internal equity along with market data for this position. This position may be eligible for an annual bonus through the company bonus program. This position may also be eligible to receive a Relocation bonus, payable as a taxable lump sum, in accordance with the Sundyne Relocation Policy.