Loan Operations Specialist (LOS) - Booking & Servicing

Description

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the full-time position of Loan Operations Specialist (LOS) - Booking & Servicing in Phoenix, AZ! The Loan Operations Specialist (LOS) - Loan Booking and Servicing position is responsible for the funding, booking, and servicing of loans in a high risk, high production environment.

• Completion of all tasks in a timely manner
• Book new, renewed, or modified loans to FISERV
• Create the Customer Information File (CIF) and verify the appropriate information.
• Disburse loan proceeds and make the appropriate debit and credit entries to general ledger account.
• Validate ticklers are in nCino, if applicable
• Perform quality review of your work
• Initiate and/or approve wire requests
• Balance at the end of the day
• Monitor Servicing Inbox/Pathway for servicing/maintenance requests which include but are not limited to
• Post payments and/or advances
• Rate changes
• Billing/ auto debit setup requests
• Borrowing Base Certificates
• Payoff requests
• Research
• Additional requests as necessary
• Monitor various reports to ensure proper adjustment/conversion of loans
• Input index changes to FISERV and Laser Pro daily
• Create, update, and maintain procedures and templates/forms for all tasks performed in this position
• Maintain high level of accuracy and working knowledge of user needs.
• Maintain knowledge of regulatory requirements
• Maintain knowledge of current Loan Policies and Procedures
• Provide back-up as needed within the Loan Operations Area

Education/Experience Preferred:

• Must possess 3-5 years of commercial booking and/or servicing experience
• Must have exceptional skills posting to and reconciling general ledger accounts
• Must possess the ability to research posting issues and find resolutions
• Knowledge of FISERV and nCino systems
• Proficiency with Microsoft Outlook and all other Microsoft applications.
• Ability to learn new systems and understand additional bank system functionality
• Must possess exceptional detail, time management and organizational skills
• Must possess excellent verbal and written communication skills
• Must be able to work flexible hours to complete daily tasks

Sunflower Bank Benefits employees enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more employee perks & incentives!