What are the responsibilities and job description for the IT Help Desk Tech Specialist I position at Sunlighten?
For over 20 years, Sunlighten has been the leader in infrared saunas, which have been shown through clinical trials to help people feel better and achieve their health and wellness goals. Because the health and wellness industry is on pace to generate over 4 trillion dollars globally this year, Sunlighten continues to grow rapidly, expanding in new markets globally and with new product development.
The IT Help Desk Tech Specialist I is responsible for providing front line Help Desk Technical Support for the Sunlighten IT Infrastructure. You will manage/resolve day to day help desk cases and ensure Sunlighten employees are up and running properly and efficiently. You will be responsible for supporting end users through the onboarding/offboarding process, maintaining end users related equipment/accessories/software, and ensuring all end users cases and correspondence are evaluated, resolved, and documented through multiple channels.
