Customer Service Manager / Customer Care

Description

Why Join Our Sunlux Family?

Sunlux is one of the fastest growing Solar companies in the nation according to Inc. 5000. We provide smart home solutions through renewal energy products such as solar systems, battery backups and EV charging stations for both residential and commercial segments.

At Sunlux, we focus on employee and client experience above all and have earned our 5-star reputation. Therefore, we are always striving to acquire good, honest, and hardworking individuals that are free thinkers and can add value to an organization. Sunlux provides great culture and family like atmosphere, growth opportunities and great benefits. 

What you will do?

We are looking for an individual that is passionate about customer experience and resolving negative situations and turning them into positive ones. You will be the main point person in charge and opportunity to create a process, a system and build the foundation of a Customer Service department. In other words, a lot of room for growth as this is a new department being created for a very fast growing company and you are the person in charge.

Benefits & Pay

Healthcare (medical, vision & dental), 401K matching, life insurance, disability, etc.

Pay is competitive and it ranges from $50,000 - $70,000 depending on experience.

Requirements

• Act as Internal Quality Control for Sunlux and the main driver for the customer service department
• Often the face of the company - will develop and maintain relationship with existing and future customers
• Receive and close out service tickets; customer complaints, troubleshooting, educating them, reflect a positive image
• Responsible for contacting customers after each sales consultation as well as after the project has been completed to understand what the company did right and what it did wrong and how it can improve
• Conduct surveys and create standardized review/scoring system to see if our quality is improving with our customers
• Work with management to resolve any customers that have had issues and ensure their happiness and drive referrals
• Ask for reviews and referrals and drive customer satisfaction
• Other general office duties or work when days are light

QUALIFICATIONS

• Written and verbal communication skills
• Customer Service oriented
• Sympathy and Empathy
• Ability to listen and problem solve
• Reporting skills
• Attention to detail
• Computer software skills including Microsoft Office
• Organization skills
• Time management skills