What are the responsibilities and job description for the Helpdesk technician position at Sunrise Systems?
Job Title : Entry level Helpdesk Technician
Job ID : 24-01370
Contract Duration : 6 months
Job Location : Hartford, CT 06183
Note : This is 100% onsite.The selected candidate will train in the office 100% of the time. Once training is completed, this is a hybrid role - 3 days working in the office and 2 days working from home.
Job Description :
- Answers calls related to PC and host applications, hardware capabilities and connectivity problems.
- Troubleshoots problems and provides or obtains a timely resolution.
- Windows 10, MS Office 365, ServiceNow Ticketing System, iPhone and Android support, general hardware / software issues.
- Understands established service level agreements, and effectively works to meet or exceed those standards.
- Anticipates the impact of changes on the customer and takes action to minimize that impact.
- Handles contacts with clear, concise business communication appropriate for the audience.
Please find the contact details below -
Liza Marcus
Recruiter Sunrise Systems
Contact : 732.272.0315
Email : liza.m@sunrisesys.com
URL : www.sunrisesys.com
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