What are the responsibilities and job description for the Call Center Agent position at SunSoft Online?
Job Description
Roles & Responsibilities
Experience Required - Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Experience Preferred - Experience with participating in process improvement activities
Education Required - High school diploma or equivalent.
Roles & Responsibilities
- Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.
- To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
- This position includes the following: -Answering incoming phone calls in a fast-paced enviroment.
- Resolving Tier 1 level issues
- Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Participation in all team engagement activities.
- Meeting performance expectations
- Strong ability to multitask
- Basic use of Microsoft Word, Excel and Google Workspace
- Basic math skills are required - addition, subtraction, multiplication and division.
- Communicate well both in writing and verbally
- Great interpersonal skills
- Retain knowledge easily
- Creative in problem solving
- Goal oriented and Organized
Experience Required - Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Experience Preferred - Experience with participating in process improvement activities
Education Required - High school diploma or equivalent.
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