IT Operations Manager

The IT Operations Manager is responsible for the effective operation of the organization’s IT infrastructure, ensuring systems are secure, reliable, and efficient. They lead a team responsible for network administration, system operations, and support, implementing best practices to maintain seamless operations across the organization. The ideal candidate is highly organized, technically skilled, and able to manage both people and processes to drive continuous improvement in IT services.

ESSENTIAL DUTIES AND RESPONSABILITIES

              The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other related duties may be required and assigned.

1. Manage day-to-day IT operations, including network, systems, personal computers, communications and support services.
2. Develop and enforce IT policies, procedures, and standards to ensure compliance and security.
3. Drive continuous improvement initiatives to optimize infrastructure performance and service delivery.
4. Lead, mentor, and develop a team of IT professionals, fostering a culture of accountability and continuous improvement.
5. Schedule and delegate tasks, ensuring efficient use of resources and adherence to IT policies and procedures.
6. Conduct regular performance reviews, provide feedback, and facilitate training opportunities.
7. Oversee all aspects of IT infrastructure, including servers, storage, networks, and cloud environments.
8. Implement and maintain robust, scalable, and secure infrastructure solutions that align with organizational requirements.
9. Ensure high availability of critical systems, including disaster recovery planning and testing.
10. Plan and manage infrastructure projects, including upgrades, migrations, and implementations, while staying within budget and time constraints.
11. Oversee incident and problem management processes to ensure timely resolution and minimize disruption.
12. Implement and manage change control procedures for infrastructure updates and deployments.
13. Track and analyze operational metrics to enhance service quality and proactively identify areas for improvement.
14. Ensure infrastructure security, overseeing firewall management, intrusion detection, and vulnerability assessments.
15. Perform regular security audits, risk assessments, and vulnerability testing.
16. Manage vendor relationships and negotiate contracts to ensure cost-effective solutions and adherence to SLAs.
17. Prepare and maintain budgets for infrastructure and operations, including forecasting and expense tracking.
18. Procure hardware, software, and services needed to maintain optimal infrastructure performance.

MINIMUM QUALIFICATIONS

Knowledge/Skills: 

• Expertise in network architecture, server management, virtualization, cloud technologies, and cybersecurity.
• Proven track record in team management, project leadership, and process improvement.
• Strong interpersonal and communication skills, able to work with both technical and non-technical stakeholders.

Ability to: 

• Trouble shoot and problem solve technical environments.
• Work under pressure and meet tight deadlines.
• Learning and keeping up with industry trends.
• Lead technical team.

Education and Experience: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5 years in IT operations, with at least 2 years in a managerial role.
• Advanced certifications (e.g., ITIL, CCNA, PMP) Preferred

Physical/Safety Requirements: 

• Tolerate extended periods of sitting at desk.
• Ambient noise is louder than a traditional office setting.