What are the responsibilities and job description for the Front Desk Agent position at Super 8 Motels?
Overview
We are seeking a Front Desk Agent to join our team in providing exceptional guest service at our hotel. The ideal candidate will have a passion for hospitality and a friendly demeanor to create a welcoming atmosphere for our guests.
Duties
- Greet and check-in guests in a professional and friendly manner
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions
- Assist guests with check-out process efficiently
- Manage reservations and room assignments
- Handle phone calls, emails, and in-person requests promptly
- Process payments and maintain accurate guest accounts
- Address guest concerns and escalate issues as needed
Skills
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills, both verbal and written
- Ability to multitask in a fast-paced environment
- Knowledge of hotel operations and reservation systems is a plus
- Multilingual or bilingual abilities are advantageous for interacting with diverse guests
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your skills in guest services will shine!
Job Type: Part-time
Pay: From $10.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Commute:
- Elkins, WV 26241 (Required)
Ability to Relocate:
- Elkins, WV 26241: Relocate before starting work (Required)
Work Location: In person
Salary : $10
